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Alex Marcel

Overview Reviews (1014)

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Alex Marcel

Alex Marcel | Page 22

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me

4.8

1,014 Reviews

Overview Reviews (1014)

Dealership Experience

13 yrs, 9 mos

Industry Experience

16 yrs, 4 mos

Languages Spoken

English

4.8

1,014 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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1014 Reviews of Alex Marcel

January 16, 2025

Dealership Rating

Employee Rating

Very nice friendly staff especially Clara . She kept me informed with the progress of the repair . Also it’s a very clear and great spacious service center. She kept me informed with the progress of the repair . Also it’s a very clear and great spacious service center. More

by BMCJ32

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

Jan 16, 2025 -

Honda of Valley Stream responded

Thank you for your feedback! We’re thrilled to hear that Clara and our team provided excellent service. If there’s anything more we can do for you, please don’t hesitate to reach out!

January 15, 2025

Dealership Rating

Employee Rating

Need additional care for finishing touches like cleaning the passenger side mirror after installation on the car. the passenger side mirror after installation on the car. More

by MMARTINEZ1965

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 20, 2025 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

January 15, 2025

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Employee Rating

Professional service done right as promised. Certified mechanics, knowledgeable advisor and caring service manager are the reasons why I keep coming back for every service for the past 5 years. Certified mechanics, knowledgeable advisor and caring service manager are the reasons why I keep coming back for every service for the past 5 years. More

by V. Hostiuk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Briyanna Jones, Brandon Martinez

Jan 16, 2025 -

Honda of Valley Stream responded

Thank you for your loyalty over the past five years! We’re delighted to hear that our team consistently provides professional and reliable service. If there’s anything more we can do for you, please don’t hesitate to reach out!

January 15, 2025

Dealership Rating

Employee Rating

THIS FACULITY IS GREAT BEEN USING IT FOR MORE THAN 20 YEARS ON ALL MY HONDAS . THANKS FOR YOUR SERVICES YEARS ON ALL MY HONDAS . THANKS FOR YOUR SERVICES More

by sosamsab

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Singh, Briyanna Jones, Mark Skawinski

Jan 15, 2025 -

Honda of Valley Stream responded

Thank you for sharing your experience! We are so pleased that it was exceptional. If there’s anything more we can assist you with, please don’t hesitate to reach out!

January 14, 2025

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Employee Rating

My car needed two parts that were on back order from 11/27/24. Marcel kept me informed throughout the wait for the arrival of the part. He has been excellent. 11/27/24. Marcel kept me informed throughout the wait for the arrival of the part. He has been excellent. More

by ANAFSONE

Verified Customer

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

Yes

Jan 15, 2025 -

Honda of Valley Stream responded

Thank you for the excellent review and the time you spent leaving it. We are pleased to have met your expectations and look forward to working with you again. Please reach out if there is anything else we can assist you with.

January 14, 2025

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Employee Rating

No Hank you I gave a five star rating would have given ten star but ten star but More

by johnjay73

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

Jan 15, 2025 -

Honda of Valley Stream responded

Thank you for the 5-star review. We appreciate it and your business. Please reach out if there is anything we can do for you. Take care!

January 13, 2025

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Employee Rating

excellent service provided in a timely manner would recommend to anyone I was totally satisfied with the service recommend to anyone I was totally satisfied with the service More

by ROLOGGIA309

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones, Brandon Martinez

Jan 14, 2025 -

Honda of Valley Stream responded

Thank you for sharing your feedback! We're glad to hear you were satisfied with the overall service. If there's anything else we can assist you with, please don't hesitate to reach out!

January 13, 2025

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Employee Rating

I would also like to mention that Mr. Marcel, my auto advisor, has been taking care of my cars since late 2000. He is professional, knowledgeable, and always listens to my concerns. I com Marcel, my auto advisor, has been taking care of my cars since late 2000. He is professional, knowledgeable, and always listens to my concerns. I completely trust him with making decisions on how to care for my car, and I never have to worry about driving unsafely. Our business relationship is one I can always count on. I will always recommend family/friends who have Hondas to get the best service from Honda of Valley Stream. More

by misstarzan3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 14, 2025 -

Honda of Valley Stream responded

Thank you for your kind words! We’re thrilled to hear you consistently have great experiences with us. If there’s ever anything more we can do for you, please don’t hesitate to reach out!

January 09, 2025

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Employee Rating

Brandon provided me with great service. He explained what my car needed and was able guide me He explained what my car needed and was able guide me More

by HASLEY2978

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

Jan 10, 2025 -

Honda of Valley Stream responded

Thank you for your kind words! Your satisfaction is our priority, and we look forward to assisting you again in the future!

January 09, 2025

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Employee Rating

It was very quick. One day service. I needed to ask more questions about the car. I did not see on the if they check the fluid in the car. One day service. I needed to ask more questions about the car. I did not see on the if they check the fluid in the car. More

by smargarette

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 09, 2025 -

Honda of Valley Stream responded

Thank you for sharing your feedback! If you have additional questions or concerns about your car, including fluid checks, please don’t hesitate to reach out or stop by—we’re here to help ensure everything is addressed to your satisfaction.