Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 22

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
953 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

English English

4.8

953 Reviews

Write a Review

953 Reviews of Alex Marcel

October 11, 2024

Dealership Rating
Employee Rating

Efficient work at the shop no complaints, very good experience I had, so comfortable. Recommend More

by syedusmanriaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're pleased to hear that you had a comfortable and efficient experience at the shop. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

October 11, 2024

Dealership Rating
Employee Rating

Do not give me the service and attention a customer support to received when they bring the vehicle in Stop over charging the woman customer Everytime i bring my car for service dealer they find someth More

by postlady56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 14, 2024

Honda of Valley Stream responded

We apologize that your time with us was less than satisfactory. We wanted to reach out to you however, we are unable to locate you in our system with the username listed. We believe it is our job to keep the maintenance on your vehicle up to date. We follow the maintenance chart based on timing and mileage for every vehicle model we service. If you need more information, please reach out to us at 516-812-5302.

October 10, 2024

Dealership Rating
Employee Rating

Very clean and run efficiently problem was that some of my concerns were not addressed. They did get CarPlay to work, but now it doesn’t work again and I still can’t hook my phone up to the car. More

by jakehetzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2024

Honda of Valley Stream responded

Thank you for your feedback. We’re glad to hear you found our facility clean and efficient, but we apologize that some of your concerns weren’t fully addressed, especially with CarPlay. Please reach out to us so we can resolve this issue and ensure your phone is properly connected. We appreciate your patience and are committed to making it right! 516-812-5302

October 10, 2024

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Employee Rating

Service is good. Everything is great except it took too long to get the vehicle back. More

by ELLIEJIANG0801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2024

Honda of Valley Stream responded

We're glad to hear that you found the service good overall. We apologize for the longer-than-expected wait time and appreciate your patience. We’ll work on improving the timing for future visits to make your experience even better!

October 08, 2024

Dealership Rating
Employee Rating

Carla is the best. I love seeing her when I visit. She takes very good care of me. She lets me know what is happening when she thinks I’m waiting too long . The service More

by peppermintea55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres, Briyanna Jones

Oct 09, 2024

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're so glad to hear that Carla treats you with kindness and professionalism. We appreciate your kind words about the team and the service area, and we look forward to seeing you again!

October 08, 2024

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Employee Rating

Marcel is helpful and accomodating. Listen very carefully to customer needs and problem of the car. More

by KAHRL_28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2024

Honda of Valley Stream responded

We're happy to hear that Marcel was attentive was professional and accommodating. We appreciate your trust and look forward to assisting you again!

October 05, 2024

Dealership Rating
Employee Rating

Marcel is a pleasure to work with. He is very knowledgeable and understanding. From the time you walk in and get the vehicle serviced takes awhile. I guess if I would of made an appo More

by aimaim64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres

Oct 07, 2024

Honda of Valley Stream responded

We're glad to hear that Marcel provided knowledgeable and understanding service. We appreciate your patience during the visit and are happy you found our waiting area comfortable. We look forward to serving you again, and booking an appointment next time might help speed things up!

October 04, 2024

Dealership Rating
Employee Rating

Very good atmosphere while waiting for car. Job was done in reasonably good time, with an explanation of various service and charges. More

by rgdeen0424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones , Paul Goldstein

Oct 07, 2024

Honda of Valley Stream responded

We're glad to hear you enjoyed the your time with us. We appreciate your trust and look forward to serving you again!

October 03, 2024

Dealership Rating
Employee Rating

I had an exceptional experience at [Honda of Valley Stream, and I owe it all to Clara from the service department! From the moment I arrived, Clara made sure everything went smoothly. She was incredibl More

by V. Polanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Oct 04, 2024

Honda of Valley Stream responded

We appreciate you sharing your wonderful experience! We're thrilled to hear that Clara provided such exceptional service and made your visit stress-free and enjoyable. We appreciate your high recommendation and look forward to welcoming you back in the future!

October 01, 2024

Dealership Rating
Employee Rating

She was excellent in dealing my concern about my car. And also those mechanics that serviced my car are well fast More

by melchorbogartancheta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Honda of Valley Stream responded

We're glad to hear that Clara addressed your concerns so effectively and our mechanics provided quick service. We appreciate your trust and look forward to serving you again in the future!

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