Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 87

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
1,014 Reviews

Dealership Experience

13 yrs, 9 mos

Industry Experience

16 yrs, 4 mos

Languages Spoken

English English

4.8

1,014 Reviews

Write a Review

1014 Reviews of Alex Marcel

September 06, 2021

Dealership Rating
Employee Rating

Amazing customer service. Felt welcomed and the workers are patient with you. Also the wait time is not long. Always a great experience with Honda. More

by MONICASHEPHERD52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Palmer

Sep 10, 2021

Honda of Valley Stream responded

Monica - thank you for the kind words. We appreciate it and we look forward to working with you again in the future at Honda of Valley Stream!

September 03, 2021

Dealership Rating
Employee Rating

Accommodated the service needed for my vehicle. Staff members were professional. Service crew and technicians when you first arrive flowed quickly. Thank you. All worked as a team. More

by PO29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Joseph Agbato, David Palmer

Sep 10, 2021

Honda of Valley Stream responded

Thank you for the kind words. We appreciate it and we look forward to working with you again in the future at Honda of Valley Stream!

August 30, 2021

Dealership Rating
Employee Rating

Flying mosquitoes in the waiting room. I was bitten so bad Marcel gave me alcohol wipes. The wait to reg was longer. My inspection was done and my dashboard still showed 10% . I went back in told marcel h More

by JLOVETHERESA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 02, 2021

Honda of Valley Stream responded

We apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. Willie Mejia, 516-285-6655

August 27, 2021

Dealership Rating
Employee Rating

Very efficient and friendly staff. My 2nd service B1 for my 2020 Accord required only oil change. Service manager request to have the tire rotation done as well. When I got the car service done, the technic More

by mustafa arshad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittany Brown

Aug 30, 2021

Honda of Valley Stream responded

Thank you for the kind words. We appreciate the recommendation and we look forward to working with you again in the future at Honda of Valley Stream!

August 25, 2021

Dealership Rating
Employee Rating

Always a great experience with Honda very professional and courteous. Customer service was very nice and accommodating. The only thing was when we picked up the car and started to dr e away the oil chang More

by C15711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Honda of Valley Stream responded

Thank you for the kind words. We apologize for the inconvenience and look forward to working with you again in the future at Honda of Valley Stream!

August 25, 2021

Dealership Rating
Employee Rating

Very good. Will return and recommend to friend and family. I owned multiple Honda vehicles. From handing over my vehicle to receiving is quality service. More

by ANNAND262002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Honda of Valley Stream responded

Thank you for the kind words. We appreciate the recommendation and we look forward to working with you again in the future at Honda of Valley Stream!

August 25, 2021

Dealership Rating
Employee Rating

Horrible customer service. Technicians are not knowledgeable.. Service Manager Wille is not professional and is not knowledgeable. They were unable to fix the vehicle after being brought in severa More

by TAYLORHARVEY98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Willie Mejia

Sep 02, 2021

Honda of Valley Stream responded

Taylor -  we apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. Willie Mejia, 516-285-6655

August 24, 2021

Dealership Rating
Employee Rating

I went to Honda for repair very good I am happy I I went to Honda for repair very good I am happy I drive my car Honda Fit very perfect . He is manager helped me I am deaf More

by Mario Pacheco
Customer Service
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: I don’t know name

Aug 30, 2021

Honda of Valley Stream responded

Thank you for the kind words. We appreciate it and we look forward to working with you again in the future at Honda of Valley Stream! Until then, we hope you enjoy your Honda Fit!

August 23, 2021

Dealership Rating
Employee Rating

I know the mechanic broke vent over my glove box, claimed he didn't. Wanted to charge me $270 to replace. I'll never return. More

by shrl11411
Customer Service
Quality Of Work
Recommend Dealer
No
Sep 02, 2021

Honda of Valley Stream responded

We apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. Willie Mejia, 516-285-6655

August 18, 2021

Dealership Rating
Employee Rating

Very nice and professional..,,,,……….,,,,,,,,,,Good good Very nice and professional..,,,,……….,,,,,,,,,, Good good good good good good really?? 25 words…you just ruined the survey….I’ll never do another surv More

by Macdaddy0954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Aug 19, 2021

Honda of Valley Stream responded

Thank you for the kind words. We appreciate it and we look forward to working with you again in the future at Honda of Valley Stream!

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