Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 89

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
981 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.8

981 Reviews

Write a Review

981 Reviews of Alex Marcel

May 29, 2021

Dealership Rating
Employee Rating

Very clean, courteous professional service. Customer rep found discount code for my scheduled maintenance. Wait time for service was very reasonable. Good follow up from dealer for my service satisfaction. More

by blackbelt513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Palmer

Jun 01, 2021

Honda of Valley Stream responded

Thank you so much for taking the time to rate and review your service experience at Honda of Valley Stream! We appreciate it very much and look forward to working with you again in the future!

May 29, 2021

Dealership Rating
Employee Rating

The young lady at the desk was an amazing help. 10/10 work ethic. Will recommend to others. I expect her help again when I return More

by HFELDER123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Jun 01, 2021

Honda of Valley Stream responded

HFELDER123 - thank you so much for taking the time to rate and review Honda of Valley Stream! We appreciate the recommendation and look forward to working with you again in the future!

May 29, 2021

Dealership Rating
Employee Rating

My experience at Honda Service is always excellent! Staff is friendly and welcoming. Service provider Clara is reasonable and ensures that I leave with the best service. More

by MONGES718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ada Ovalles, Clara Torres , Oscar MELARA

Jun 01, 2021

Honda of Valley Stream responded

Thank you so much for taking the time to rate and review Honda of Valley Stream! We look forward to working with you again in the future!

May 25, 2021

Dealership Rating
Employee Rating

Apart from having my Honda touring CRV for over 3 wks that stopped abruptly on highway with loud noise , all alerts on dash board . Honda hardly communicated about me no wanting the vehicle .. ( it’s l More

by SCOTTYPREPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jaime Montenegro

Jun 21, 2021

Honda of Valley Stream responded

Scottypreps - we apologize your experience at Honda of Valley Stream was unsatisfactory. Please reach out to the service manager so they may work to resolve your situation. Thank you, Willie Mejia, Service Manager, (516) 285 6655, servicemanager@hondaofvalleystream.com

May 25, 2021

Dealership Rating
Employee Rating

Marcel is very professional and always keeps me in the loop on the status of my car. He addresses the needs of my visit and I never feel pressure from him. That’s very important to me. More

by TCCAM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 24, 2021

Dealership Rating
Employee Rating

Responded to airbag recall mailing. Brought car in with no problems or dashboard warning lights. They tried to charge me $150 for diagnostic test. Thieves. More

by JEK617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joseph Agbato

Jun 21, 2021

Honda of Valley Stream responded

We apologize your experience at Honda of Valley Stream was unsatisfactory. Please reach out to the service manager so they may work to resolve your situation. Thank you, Willie Mejia, Service Manager, (516) 285 6655, servicemanager@hondaofvalleystream.com

Jun 21, 2021

JEK617 responded

Does this mean you are ready to address the warning light on my dashboard that you caused when I responded to the airbag recall at no cost to me? I’m not interested in the same back and forth we already went through where one day you tell me there will be no charge and the next day you want to charge me $150 for the diagnostic test but not the part because it is covered as part of the recall.

May 24, 2021

Dealership Rating
Employee Rating

Very pleasant to deal with on all levels. Car was ready in the time I was told the job would be ready to drive back home. More

by IRVLICHT
Recommend Dealer
Yes

Other Employees Tagged: Jessica Waters

May 28, 2021

Honda of Valley Stream responded

Thank you for the great review! We appreciate it and look forward to working with you again at Honda of Valley Stream!

May 20, 2021

Dealership Rating
Employee Rating

I took my car in for scheduled maintenance. Marcel was wonderful. He was patient, kind and very helpful as he answered all of my questions. Marcel consistently exhibit excellent customer service skills. More

by NYCHAITIANDIVA1
Recommend Dealer
Yes
May 22, 2021

Honda of Valley Stream responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Honda Of Valley Stream! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2021

Dealership Rating
Employee Rating

Was a good service very friendly and work and a good price i am satisfied with the service I recommend honda of valley stream service More

by PAULLAJE19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Joseph Agbato, David Palmer

May 17, 2021

Honda of Valley Stream responded

Hi Paul, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

May 14, 2021

Dealership Rating
Employee Rating

Service was timely and professional. Great job by my Service Advisor Alex Marcel. He is pleasant, patient, caring and professional in his general attitude towards customers. Keep up the exceptional work More

by ANDREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Palmer

May 15, 2021

Honda of Valley Stream responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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