Alex Ramirez | Page 41

Service Alex was great. Super nice , knowledgeable and met all my needs. Thanks .had to get brakes done and service B and had a problem with rims and they Alex was great. Super nice , knowledgeable and met all my needs. Thanks .had to get brakes done and service B and had a problem with rims and they fixed in a timely manner. Thanks again More

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Excellent customer service! Should ask for Alex Ramirez next time he is very friendly and knowledgeable. Can’t ask for more . It’s a great experience to dealing with him. Should ask for Alex Ramirez next time he is very friendly and knowledgeable. Can’t ask for more . It’s a great experience to dealing with him. More

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Excellent Service & Sales Experienced I was here last month September 2018 for my GLS450 annual maintenance and some minor warranty work done with the service consultant Alex which was ar I was here last month September 2018 for my GLS450 annual maintenance and some minor warranty work done with the service consultant Alex which was arranged by the Sales Manager Mr. Jin Lee. Alex was so details and courtesy and informative not only that the entire service teams are amazing its worth to drive from Pasadena Area. Jin Lee is the best Sales Manager I ever met when comparing with other Mercedes Benz Dealers in Southern California, he was so honest and willing to work with you in a fair & respect way, and not playing game with you like other Dealers, I was leased several Mercedes from him in the past years. will continue to do so when the existing leases expired ! Keep the Good Job Walter Mercedes and thanks to these two gentlemen Alex & Jin ! William Y More

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Everything is done you dont even have to ask! The service here is on point! That is the reason why I keep coming back to purchase from Walter's. And there is no disconnect from the sales team to The service here is on point! That is the reason why I keep coming back to purchase from Walter's. And there is no disconnect from the sales team to your service team they took good care of me. Thanks to sales team Bob Rosas, Gary Kunzman, and the service team Alex Ramirez, and a special mention to Mark Interlicchia. I have high expectations you exceeded them. Thank you all, Adrian Castro More

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Great professional friendly service. Helpful and explain what your service entitles and covered. Wait time not too bad. They should provide discount coupons promotion or senior citizen di Helpful and explain what your service entitles and covered. Wait time not too bad. They should provide discount coupons promotion or senior citizen discount. Also military discount would be helpful.m More

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Excellent Customer Service! I brought my car into Walter's Mercedes Benz because my engine light came on. My service advisor was Alex Ramirez. My car was fixed by the next day an I brought my car into Walter's Mercedes Benz because my engine light came on. My service advisor was Alex Ramirez. My car was fixed by the next day and I runs great again! This dealership is very professional with top rated customer service! I highly recommend Walter's! Thank you!! More

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Service and Communication We were experiencing a noise coming from the car and was concerned that there may be a safety issue. From the initial call to schedule an appointment We were experiencing a noise coming from the car and was concerned that there may be a safety issue. From the initial call to schedule an appointment with Alex Ramirez to the end of the service, we were kept informed about what was being done to try and resolve the problem. Communication is key to customer service and we found this at each level. Alex is an excellent representative of Walters Mercedes Benz. More

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Killer Customer Service !! Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALW Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALWAYS WHITE GLOVE SERVICE !! More

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Relaxed Alex Ramirez, was very courteous, asked the right questions, provide the information needed, informed me about my insurance coverage, provided me with Alex Ramirez, was very courteous, asked the right questions, provide the information needed, informed me about my insurance coverage, provided me with the ride back to my office and he was ready to help. More

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Alex Ramirez When I arrived I immediately asked for Alex. He’s my go to guy. Because I had talked to him 2 days prior to my appointment he knew exactly what I need When I arrived I immediately asked for Alex. He’s my go to guy. Because I had talked to him 2 days prior to my appointment he knew exactly what I needed. There was no wait time. Alex is easy to contact and always respond to my text. More

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