Alex Serak | Page 4

I was told I would be getting a call back from the manager and both service advisors. I have received nothing. I call the service manager and left a voice mail but he has still not returned my call. I manager and both service advisors. I have received nothing. I call the service manager and left a voice mail but he has still not returned my call. If you are not going to call me at all then just say so. Don't lie and say you will. Horrible business practices. More

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Great, helpful service. Very courteous staff who go the extra mile. Got me in right away and fixed my tire so I could get on the road again. Very courteous staff who go the extra mile. Got me in right away and fixed my tire so I could get on the road again. More

by BSANDERS1209 Verified Customer Verified Customer

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I had them look over my 10 yr old car because I was giving it to my granddaughter. They took great care in making sure everything was working correctly. giving it to my granddaughter. They took great care in making sure everything was working correctly. More

by DAKOTAMAHONEY Verified Customer Verified Customer

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I was very dissatisfied with my last visit to Heiser Ford. I took my car in for a recall and they didn't fix the recall and some how my steering wheel was damaged. On top of that the manager denied it e Ford. I took my car in for a recall and they didn't fix the recall and some how my steering wheel was damaged. On top of that the manager denied it even happened while the car was in there possession. More

by KELVINBEENE Verified Customer Verified Customer

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So far I am glad I made the change from Chevy to Ford. Your service department is awesome. Waiting a sale to buy another Ford. Your service department is awesome. Waiting a sale to buy another Ford. More

by JJWEAVESMOO Verified Customer Verified Customer

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This was one of the worst experiences I ever had in my whole entire life! The fact that they had my car from January to August without really helping me much is wild to me, but you can’t find good service whole entire life! The fact that they had my car from January to August without really helping me much is wild to me, but you can’t find good service almost anywhere these days More

by f_shaquan Verified Customer Verified Customer

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My car is ready when promised, I have no problem scheduling service for either my personal car or company service truck. scheduling service for either my personal car or company service truck. More

by DPWALDHAUSER Verified Customer Verified Customer

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Poor communication. Service advisors have to do better and hold tech accountable. Assuming the tech did their job is not acceptable. Charging me for things when I didn't Service advisors have to do better and hold tech accountable. Assuming the tech did their job is not acceptable. Charging me for things when I didn't ask for them is bad business. Not using my Lincoln warranty is a sign of incompetence and bad business on your part. Lying to me about having fixed repaired or replaced items that were supposed to be taken care of is extremely bad business. I'm in the process of reporting the service dept to corporate customer relations. This was the third time this was a complete failure. Also, how are you going to charge someone for an oil change when they didn't ask for it and the oil is still blacker than black? Try to charge me for a new battery when a new one was put in less than a year ago by another Lincoln dealer. It didn't need a new battery. They scratched my hood from two visits ago and promised they would fix it. They said they did but never did. Said they fixed the light & never did. Said they ordered the speaker and parts called me and said it was in stock!!!!! How did they not replace my speaker????? Blows my mind! Alex dropped the ball and Derrick needs more or much better training! Told me they would call me for a return visit and I'm still waiting. More

by Navigator Verified Customer Verified Customer

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Unconfessional when it comes to the staff. They kept my car for more than 4 days for a simple fuse check They kept my car for more than 4 days for a simple fuse check More

by Shawnell Johnson Verified Customer Verified Customer

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Very pleasant. Work was completed on time and without any problems and cleaned the vehicle inside and out Work was completed on time and without any problems and cleaned the vehicle inside and out More

by gigl0 Verified Customer Verified Customer

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