Alexander Heckman | Page 8

Precision Honda responded

SGChamps, Thank you for your feedback! We’re glad you enjoyed the coffee and appreciate your suggestion about pastries — . I’ll be sure to share this with Alexander Heckman and the service team as we continue looking for ways to enhance the customer experience. We look forward to seeing you again soon! — Precision Honda Service Team

Precision Honda responded

RBarrios, Thank you for taking the time to share your experience! We’re thrilled to hear that your service visit was easy and convenient, and that Alexander Heckman was knowledgeable and helpful. Our team takes pride in providing exceptional care, and it’s always rewarding to know it made a difference for you. We look forward to seeing you again for your next service! — Precision Honda Service Team

Precision Honda responded

Thank you for your wonderful feedback, Oz! We’re thrilled to hear you enjoyed our new improvements, from the spacious lobby and clean kitchen to the coffee and games. It’s great to know our team made your visit enjoyable, and we look forward to welcoming you back again soon! — Precision Honda Team

Precision Honda responded

Marjuliamae87, Thank you for sharing your feedback with us. We sincerely apologize for the lack of timely communication regarding the status of your service. We understand how important clear and prompt updates are, and we regret that we fell short of your expectations in this area. Your comments have been shared with our service leadership team so we can improve our communication process and ensure our guests are better informed throughout their visit. We would like to speak with you directly about your visit please call us at 562-929-7011- Julia Golding Customer Relations

Precision Honda responded

Thank you for your feedback! We’re thrilled to hear you loved your experience at our new location. We apologize for the long wait for detailing and appreciate your patience — we’re always working to improve efficiency while maintaining the quality you expect. We look forward to serving you again soon! — Precision Honda Team

Precision Honda responded

jchdaos, Thank you for sharing your feedback with us. We apologize for the delay in getting your truck checked in, and we appreciate your patience. We’re glad to hear that Heckman was friendly and kept you updated throughout the process — we’ll be sure to pass along your kind words to him. Your feedback helps us improve, and we hope to provide you with an even smoother experience next time. — Precision Honda Team

Precision Honda responded

Sotos0128, Thank you for choosing Precision Honda and sharing your experience! We’re happy to hear that the service on your car was great and that our representative was very helpful. Providing excellent service and support is always our goal. We truly appreciate your trust in us and look forward to taking care of your vehicle again in the future! -Dennis Alejo GSM

Precision Honda responded

abel.solorio, Thank you for choosing Precision Honda and sharing your experience! We’re very pleased to hear that your visit to Precision Honda was a positive one and that the issue with your wife’s car was addressed promptly and correctly. Alexander Heckman and Robert Gaspar take great pride in their work and customer care, and your kind words will be shared with them.-Dennis Alejo GSM

Precision Honda responded

brian24andi, Thank you for choosing Precision Honda and sharing your experience ! We’re thrilled to hear that Alexander provided such supportive and kind service and kept you well informed throughout the process. I’ll be sure to pass along your kind words to him.-Dennis Alejo GSM