Alexander Kennedy | Page 2

Casey BMW responded

It's wonderful to hear that you had a pleasure working with Alex and that communication was open and clear throughout your experience. Clear communication is key to ensuring a smooth and enjoyable process, so it's great to hear that Alex excelled in this aspect. I'm sure Alex will appreciate your kind words, and I'm glad you had an awesome experience. If there's anything else you'd like to share or if you have any further feedback, feel free to do so.

Casey BMW responded

It sounds like Alexander has left a remarkable impression on you with his exceptional service! Being recognized as a top-notch car salesman speaks volumes about his dedication and expertise. Your enthusiasm for his service is evident, and I'm sure Alexander would be thrilled to receive such high praise. Thank you for sharing your positive experience, and if there's anything else you'd like to mention about Alexander or your experience with him, feel free to do so.

Casey BMW responded

It's wonderful to hear that you had a positive experience overall and found everyone to be friendly and kind. However, I understand that not having information about the extended warranty for EV cars until the final stages of the paperwork could be frustrating. Transparency throughout the entire purchasing process is important, especially when it comes to important details like warranties. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

Casey BMW responded

I'm glad to hear that you had a nice and smooth experience purchasing your new X3. A seamless process with a friendly and professional team can make all the difference when buying a new car. It's great that everyone you interacted with contributed to a positive experience. If there's anything else you'd like to share about your experience or if there's anything else I can assist you with, please feel free to let me know.

Casey BMW responded

It's good to hear that the purchase of your used Ram 2500 went smoothly overall. However, it's understandable that you're disappointed with the refusal to make concessions regarding the tires, especially if they were in need of replacement despite passing inspection. Clear communication and transparency regarding the condition of all components, including the tires, are crucial in ensuring a satisfactory purchasing experience. If you feel comfortable, you may consider providing feedback to the dealership about this issue to help improve their policies or procedures for future customers. If there's anything else you'd like to share or discuss further, please feel free to let me know.

Casey BMW responded

I'm glad to hear you had a positive experience with Alex at the dealership. It's crucial to have a helpful and knowledgeable salesperson when making a significant purchase like a car. If you ever have more car-related questions or need assistance, feel free to ask!