Alexandra Celis

my last experience having my car serviced at Tamiami Hyundai was the worst communications and problem-solving experience I have had in all the years of owning a vehicle. Even after continually rep Hyundai was the worst communications and problem-solving experience I have had in all the years of owning a vehicle. Even after continually reporting a cancellation issue with rides arrange by Tamiami Hyundai with Uber ( over 6 cancellations ) - the dealership personnel were accusing me of cancelling the rides. These cancellations happened at the dealership while I was trying to get home. One cancellation took place after I was in the vehicle and it was turning on to Airport Pulling road. We had to return to the dealership. It took two more cancellations before I could convince the receptionist Alexandra Celis that she was wrong in accusing me of cancelling the vehicles. Dealership kept blaming me when I had nothing to do with ordering or cancelling the rides. On the return trip same things happened The first vehicle cancelled upon arrival at my driveway. Called dealership. Second vehicle cancelled after I got in the car and we just started to drive off. Went back in my house and called dealership on my cell. At the same time I received a call from an irate woman asking why I was continually ordering UBER cars on her account. I advised I did not order any cars and don't have an UBER account. I had her contact the dealer to try and get the matter resolved. The only positive was Mr Sierra waited at the dealership for me to pick my car up after closing time when I finally got an uber ride that was not cancelled. I spent at least an hour on over 10 calls trying to convince Tamiami they had an UBER account problem. Was advised Manager Sammy Jo would resolve. On my last cancelled Uber ride trying to get back to the dealership I asked to speak to her = was advised she had left for the day - even though the Uber issue had not been resolved. I had to keep Mr Sierra on the phone with me in the final Uber pick up to ensure they would not cancel while we were in transit. One of the worst days ever spent - should have been handled in the morning by management when the first UBER ACCOUNT issue developed trying to arrange my ride home. I will not return to Tamiami Hyundai for any future service More

by wlindley26066 Verified Customer Verified Customer

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We have leased, and also purchased, several vehicles from this dealership over the years. Our recent experience was again excellent. Our salesperson, Tony, was extremely professional, personable, and help this dealership over the years. Our recent experience was again excellent. Our salesperson, Tony, was extremely professional, personable, and helpful in assisting us to find the right vehicle. Louis in Finance was likewise most helpful, professional, and easy to work with in processing necessary paperwork. More

by DESW50 Verified Customer Verified Customer

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Easy to be a customer Took care of my car Made me feel very safe very safe More

by BOBBYBEACH1939 Verified Customer Verified Customer

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The good part was that the car was serviced faster than promised however they did not reset that they serviced the vehicle so it keeps telling me that I am overdue by a certain number of days to be ser promised however they did not reset that they serviced the vehicle so it keeps telling me that I am overdue by a certain number of days to be serviced. More

by Tfmar260 Verified Customer Verified Customer

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I was very satisfied with the customer service and the dealer services that is the reason I am a repetitive customer since 1999 and I always be a customer thank you very much for the treatment and servic dealer services that is the reason I am a repetitive customer since 1999 and I always be a customer thank you very much for the treatment and service I received from your Hunday dealer have a great weekend More

by DEARMASR Verified Customer Verified Customer

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I have nothing but good to say about Tamiami Hyundai. From our first meeting with the finest salesman, Jason Prater, I have run across in 60 years of car buying to the service experience. Everything at From our first meeting with the finest salesman, Jason Prater, I have run across in 60 years of car buying to the service experience. Everything at this dealership is five star plus. More

by PMHAGERTY Verified Customer Verified Customer

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High quality service, communication and overall staff at Tamiami. Clearly explained the services and needs available and gave me best option as a customer. Tamiami. Clearly explained the services and needs available and gave me best option as a customer. More

by acassano1 Verified Customer Verified Customer

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They are great to work with and very helpful they explain everything and let you know what you need to do everything and let you know what you need to do More

by D_COLOMBO Verified Customer Verified Customer

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2 1/2 hours for an oil change, wiper blades and tire rotation is much too long a wait after a scheduled appointment. I also don't appreciate being charged about $40 over the estimate. $159 estimate fo rotation is much too long a wait after a scheduled appointment. I also don't appreciate being charged about $40 over the estimate. $159 estimate for 3 wiper blades and a cabin filter is ridiculus, not to mention the hidden charges on the bill. My service reminder was slso not reset and I can't figure out how to do it myself as the video that explains how to do it does not match what I get on the screen display. More

by budwski Verified Customer Verified Customer

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Service is always great there Linda in the service department is terrific and very helpful department is terrific and very helpful More

by SITENNISDI Verified Customer Verified Customer

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