Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante | Page 10

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
226 Reviews

Languages Spoken

Spanish Spanish

4.9

226 Reviews

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226 Reviews of Alfredo (Al) Bustamante

August 05, 2025

Dealership Rating
Employee Rating

Wonderful service. I was told the service on my car would take about 4 hours. Because I was alone and ready to spend the entire 4 hours there, Alfredo put a rush on More

by azhaybob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2025

Germain Honda of Surprise responded

We are happy to know Alfredo was able to ensure a positive and efficient visit for you. Thank you for taking the time to leave this kind review as well as for your business. Best Regards, Sassha Motz General Manager

July 31, 2025

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Work done per request. Appreciated the full inspection and paper work supplied with necessary explanations. More

by bandito1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 04, 2025

Germain Honda of Surprise responded

Thank you for letting us know that Al ensured you and your Honda were a top priority and are thoroughly taken care of. See you down the road. Best Regards, Sassha Motz General Manager

July 28, 2025

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They were very polite and kept me updated about my service. It was quicker than expected. More

by ciavarone
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 29, 2025

Germain Honda of Surprise responded

Thanks for sharing positive feedback on your recent service experience. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

July 28, 2025

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Great service, the dealer will treat you like family. Love the maintenance team, and their fast work. More

by tristancharbonneau96
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Robert Solis, Kevin Proo , Todd Forbis, Maria Jimenez, Kristina Miranda

Jul 28, 2025

Germain Honda of Surprise responded

We thank you for your trust in our team and your kind recommendation. We are so happy to have you as part of our Germain family. Best Regards, Sassha Motz General Manager

July 26, 2025

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It was nice that they called me about the recall on my car because I never received a letter. They got me in the same day!! More

by sandrawardell
Service Price Transparency
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Recommend Dealer
Yes
Jul 28, 2025

Germain Honda of Surprise responded

We are happy we were able to assist with your recall needs and get you quickly back on the road. Best Regards, Sassha Motz General Manager

July 26, 2025

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Employee Rating

This experience was wonderful. ..it's amazing how work was done on our car....including all the parts!! More

by bobsuwhite44@gmail.com
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Card

Jul 28, 2025

Germain Honda of Surprise responded

We thank you for your business and trust in our service team. Best Regards, Sassha Motz General Manager

July 24, 2025

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Employee Rating

Excellent Service in All Respects. Always Friendly and Knowledgeable. Facility Clean and Enjoyable. Keep UP The Good Work. More

by tedellj
Service Price Transparency
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Recommend Dealer
Yes
Jul 25, 2025

Germain Honda of Surprise responded

Thank you. We take pride in providing a clean and inviting environment and we appreciate you noticing. Your overall satisfaction means so much to us all. See you down the road. Best Regards, Sassha Motz General Manager

July 16, 2025

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Employee Rating

Service was Great. People in the Service Department were friendly!. However when I got home the car wouldn’t lock after the repair. Took it back, and they found that th More

by SAzChuckster
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Germain Honda of Surprise responded

Thank you for your business and feedback. We apologize for the inconvenience we caused and look forward to seeing you next time. Best Regards, Sassha Motz General Manager

Jul 21, 2025

SAzChuckster responded

Alfredo did a very good job.

Jul 21, 2025

SAzChuckster responded

They were great and comical when I came back to say the car would not lock.

July 16, 2025

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Employee Rating

I had a good experience and Alfredo kept me informed along the way and explained any necessary extra work that was needed. More

by larosol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Germain Honda of Surprise responded

Alfredo and our team are committed to providing quality and informative service for all. Thank you for sharing your experience. Best Regards, Sassha Motz General Manager

July 14, 2025

Dealership Rating
Employee Rating

Ivan provided great service and was easy to work with. Ty Crews in Finance was also great. Have worked with Ty a number of times with different leases and a previous purchase. Also very helpful was Bra More

by wharala
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Card, Sassha Motz, Evan Winje, Ty Crews, Nathan (Nate) Garcia, Kevin Proo , Branden Cole, Todd Forbis, Robert Pitman

Jul 15, 2025

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Our staff is truly dedicated to customer care and we are fortunate to have them on our team taking great care of our valued customers. Best Regards, Sassha Motz General Manager

Jul 15, 2025

wharala responded

I have had the pleasure of working with what I consider an outstanding auto dealer.. Thank you Shasta and your entire staff. There may be other dealerships who operate on the same level of customer service, but I really don’t think we could find one better.

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