Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante | Page 9

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
226 Reviews

Languages Spoken

Spanish Spanish

4.9

226 Reviews

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226 Reviews of Alfredo (Al) Bustamante

September 18, 2025

Dealership Rating
Employee Rating

I appreciate my Service Advisor. He is professional, polite and answers my questions in a way that I understand. More

by bhull1911
Recommend Dealer
Yes
Sep 19, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive feedback regarding your recent visit. We are delighted to hear that Al provided a high-quality and informative experience, clarifying information to ensure your understanding. Best Regards, Sassha Motz General Manager

September 13, 2025

Dealership Rating
Employee Rating

They were very helpful on servicing our Honda CRV so we will be ready for our road trip. They also were able to complete in time for me to make my Drs. Appt. Really appreciated the attention to detail and More

by SFBunker44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 15, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive experience with our service team. We are happy we wer able to meet if not exceed your expectations. We wish you safe travels on your upcoming trip and always. Best Regards, Sassha Motz General Manager

September 09, 2025

Dealership Rating
Employee Rating

Very pleased with service I received. Thank you so much for the excellent customer service!! More

by Jblaichjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Proo , Kristina Miranda

Sep 10, 2025

Germain Honda of Surprise responded

Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Sassha Motz General Manager

August 29, 2025

Dealership Rating
Employee Rating

I recently brought my Honda in due to the A/C not functioning properly. While the issue was not fully resolved during this visit, Service Advisor Alfredo and Manager David worked diligently to diagno More

by joshua.bratton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David McKee

Aug 29, 2025

Germain Honda of Surprise responded

We are sorry to learn of your disappoitment with our service team and thank you for bringing your concerns to our attention. Please contact our Service Manager, David McKee at (602) 875-8650 so he can discuss this matter with you. Thank you. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

August 27, 2025

Dealership Rating
Employee Rating

We were told 1,5 hours for the maintenance and it was complete within that timeline. Great Customer Service More

by jamesandjoan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Brandtman, Ty Crews , Montana

Aug 28, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive service experience with our team. See you down the road. Best Regards, Sassha Motz General Manager

August 22, 2025

Dealership Rating
Employee Rating

Alfredo has been awesome as usual. Knowledgeable, helpful, and giving great advice. The service was quick and friendly. More

by Miss Vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Germain Honda of Surprise responded

Thank you for sharing your overall positive experience. See you next time. Best Regards, Sassha Motz General Manager

August 19, 2025

Dealership Rating
Employee Rating

Easy making an appt. Good service. Updates while you wait. Good customer service. Clean place More

by bruno2750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Germain Honda of Surprise responded

We appreciate your business and thank you for sharing your overall satisfaction with Al and our team. Best Regards, Sassha Motz General Manager

August 18, 2025

Dealership Rating
Employee Rating

This is the 4th time we have had our car serviced here. Alfredo is our service person that has always been responsive to our needs and always makes sure our questions are answered. More

by mchong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Germain Honda of Surprise responded

Thank you for your awesome feedback on our dealership team. It is always our pleasure to deliver the best experiences for our valued guests, and we're thrilled to be your ideal dealership. Thanks for always choosing Germain Honda. Best Regards, Sassha Motz General Manager

August 18, 2025

Dealership Rating
Employee Rating

Excellent customer service. Flawless service to delivery. Alfredo was excellent, explained all work with a clear understanding. More

by tkgumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Germain Honda of Surprise responded

Thank you for your trust in our service team! We're happy Al provided you with thorough and informative service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Sassha Motz General Manager

August 07, 2025

Dealership Rating
Employee Rating

I appreciated the honesty and knowledge of Robert Solis, who answered all my questions and help me to make a decision in regard to replacing a battery. More

by mirwinm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Solis

Aug 08, 2025

Germain Honda of Surprise responded

Thank you for sharing positive feedback on Robert! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what Robert provided for you. We look forward to your next visit! Best Regards, Sassha Motz General Manager

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