Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante | Page 3

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
226 Reviews

Languages Spoken

Spanish Spanish

4.9

226 Reviews

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226 Reviews of Alfredo (Al) Bustamante

March 13, 2026

Dealership Rating
Employee Rating

Alfredo was my Service Advisor. He was very knowledgeable about the services I needed to get done on my 2017 CRV today. He described each service in detail and answered all my quest More

by drohrer2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Germain Honda of Surprise responded

We thank you for your continued business and trust in Al. We are pleased to know that he ensures you and your CRV are thoroughly taken care of on each visit. See you next time. Best Regards, Sassha Motz General Manager

March 12, 2026

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All of my contacts with Germaine have been friendly, professional and helpful. They diagnose the problems and present options to get me back on the road. More

by mkjacobs809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2026

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda team may assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

March 09, 2026

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Employee Rating

It was nice and easy to bring in my car for a battery change, also did an inspection to verify nothing else wrong and even got a car wash. Pleased with the service More

by Angeltrejo2995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Germain Honda of Surprise responded

We truly appreciate you sharing your positive experience with our team. Your feedback is valuable, and it is a pleasure to hear about the excellent service you received. We look forward to serving you again. Best Regards, Sassha Motz General Manager

March 05, 2026

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Great service from Mr. Alfredo Bustamante. Appreciated his kindness and knowledge. Thank you Alfredo . Sylvia More

by pradoskennels1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Solis

Mar 06, 2026

Germain Honda of Surprise responded

We greatly appreciate your kind recommendation! Providing top-notch service is important to us, and we are so glad that Alfredo's efforts have met your satisfaction. We are honored that you confided in us with your automotive needs, and we hope to see you again the next time you need automotive service. Safe travels! Best Regards, Sassha Motz General Manager

March 05, 2026

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Employee Rating

BEST HONDA DEALERSHIP EVER-Honda Prolouge 2024-I did not purchase my car from this dealership, but the OUTSTANDING customer service, and knowledgeable staff have earned my respect and loyalty. I have had m More

by spatesa6270
Recommend Dealer
Yes

Other Employees Tagged: David McKee , Justin Smith-Management Dept, April Perez-Rental/Cashier, Auggie Lopez-Shop Foreman

Mar 05, 2026

Germain Honda of Surprise responded

Thank you for the wonderful feedback! We’re honored to have earned your trust and loyalty, especially since you didn’t originally purchase your vehicle with us. It means a great deal to know that our team’s knowledge, care, and commitment to outstanding service have made such a positive impression. Thank you for recommending Germain Honda to others. We truly appreciate your support and look forward to serving you for many miles to come! Best Regards, Sassha Motz General Manager

Mar 09, 2026

spatesa6270 responded

Thank you for being so great.

March 03, 2026

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The service which was done on my vehicle, and the service represenative who helped me were excellent. More

by johnloorjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Germain Honda of Surprise responded

We greatly appreciate your business and positive feedback. See you next time. Best Regards, Sassha Motz General Manager

March 03, 2026

Dealership Rating
Employee Rating

I have a new 2025 vihicle with 5k miles and was told that I needed differential service because coming from the factory dirt/shavings needed to be cleaned out. If knowing that this is an issue on new vehicl More

by mrs9917
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Germain Honda of Surprise responded

We appreciate your business and thank you for bringing your concerns to our attention. A member of our service management team will be reaching out to address this matter with you. Best Regards, Sassha Motz General Manager

March 03, 2026

Dealership Rating
Employee Rating

Dave McKee was able to answer my questions and schedule my maintenance - while we had time, he showed me how to do the system upgrade. He was very courteous and efficient. More

by tcbaier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sassha Motz, David McKee

Mar 04, 2026

Germain Honda of Surprise responded

Thank you for sharing your positive experience with David. We are thrilled he provided you with a quality and informative service experience. Best Regards, Sassha Motz General Manager

February 25, 2026

Dealership Rating
Employee Rating

Al, was wonderful to work with, he accommodated our wants and needs with a professional approach. Thanks Al More

by rsgolf2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Germain Honda of Surprise responded

Providing a quality and professional experience is the goal of our entire team. Thank you for highlighting Al and his dedication to customer satisfaction. Best Regards, Sassha Motz General Manager

February 23, 2026

Dealership Rating
Employee Rating

The service workers were very helpful, they told you everything you needed to know. It was also very quick and very upfront and straightforward. The waiting lobby was also nice More

by MARKLAURENCEMELCHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Germain Honda of Surprise responded

We are pleased that you enjoyed a positive, efficient, and straightforward experience with our team. Your complete satisfaction and comfort while you wait is our priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

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