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Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante | Page 6

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
226 Reviews

Languages Spoken

Spanish Spanish

4.9

226 Reviews

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226 Reviews of Alfredo (Al) Bustamante

January 06, 2026

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Employee Rating

Been going to Germain Honda (Formally Surprise Honda ) for almost 10 years for service. Alfredo in service along With David (Service Director) ALWAYS go above and beyond! The ENTIRE service team in the sh More

by richbowes73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, David McKee

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Jan 08, 2026

Germain Honda of Surprise responded

Your continued business and trust in our service team to keep you and your Honda safely on the road mean so much to us all. See you at your next visit. Best Regards, Sassha Motz General Manager

December 30, 2025

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alfredo is always awesome to work with takes the time to explain everything and answers all questions More

by marissav092
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Recommend Dealer
Yes
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Jan 08, 2026

Germain Honda of Surprise responded

Thank you for letting us know that Al always ensures a quality guest experience. Our team looks forward to your next visit. Best Regards, Sassha Motz General Manager

December 12, 2025

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Great service. The recall service to be down was explained. The service was done in the time I was told. More

by tman515
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2025

Germain Honda of Surprise responded

Thank you for lettin our know our team met if not exceeded your expectations. We appreciate you choosing Germain for your automotive recall needs. Best Regards, Sassha Motz General Manager

December 10, 2025

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Prompt, friendly, efficient, and informative. Service manager explained everything and fixed the necessary parts that were recalled More

by rbhaktamd
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2025

Germain Honda of Surprise responded

All great things we love to hear about our team. Thank you for choosing Germain for your automotive needs. Best Regards, Sassha Motz General Manager

December 08, 2025

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Employee Rating

It was a great experience. Alfredo Bustamante was informative and helpful. My car was completed when promised. More

by HILLARY.HINZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

Germain Honda of Surprise responded

Thanks you! We're glad to hear that you had a pleasant and accommodating experience with us, and we hope to work with you again in the future. Best Regards, Sassha Motz General Manager

December 03, 2025

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I know I can trust my Pilot with the service dept at Germain. Alfredo Bustamante has always been helpful and knowledgeable, graciously answering all my questions. They aren’t pushy, nor do they try to More

by sg1harski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2025

Germain Honda of Surprise responded

Thank you for choosing to work with us here at Germain. Our team focuses on delivering quality service while keeping your best interest at heart. We look forward to working with you in the future. Best Regards, Sassha Motz General Manager

December 01, 2025

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Employee Rating

Service was fine. Kiara, the salesperson did a great job. I talked to assist manager about three errors in the car cost that I caught. I thought those were rather slo More

by jandjhaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Ruiz

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Dec 02, 2025

Germain Honda of Surprise responded

Thank you for taking the time to share your feedback. We’re pleased to know that your service experience was positive and that Kiara took great care of you. However, we sincerely apologize for the errors you discovered in the vehicle pricing. That is not the level of accuracy or attention to detail we strive for, and we understand how frustrating that can be. We appreciate you bringing this to our attention and speaking with our assistant manager so we can address the issue and ensure greater care moving forward. Thank you again for the opportunity to make this right, and please don’t hesitate to reach out if there is anything more we can assist with. Best Regards, Sassha Motz General Manager

December 01, 2025

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It was excellent! They did a great work. Communication has been timely and outstanding too. More

by MAYS
Workmanship
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Service Communication
Recommend Dealer
Yes
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Dec 02, 2025

Germain Honda of Surprise responded

Thank you so much for the 5 star review! We are so happy that you had such a great experience with our service department, and that our team was able to facilitate such a smooth car repair for you! Best Regards, Sassha Motz General Manager

November 24, 2025

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Very professional. Explained all items that needed to be addressed. Total job took only 90 minutes. More

by jbeuerlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2025

Germain Honda of Surprise responded

We're happy our team set clear expectations and provided you with exceptional service. Safe travels until next time! Best Regards, Sassha Motz General Manager

November 20, 2025

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Employee Rating

Service was good only thing is asked if the windshield wipers were still good and to check them, They said they did but they didn't the wipers are bad I have to replace them myself wish they would of done More

by russell18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2025

Germain Honda of Surprise responded

Thank you for your business and for sharing your feedback. We apologize for the oversight with the wipers and appreciate you bringing this to our attention. We’re sorry for the inconvenience this caused and look forward to providing you with a smoother experience during your next visit. Best Regards, Sassha Motz General Manager

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