Ali Fawaz | Page 5

It was a great experience and Nate was great and very experienced he helped us find the car that my son wanted experienced he helped us find the car that my son wanted More

by tatianavila0718 Verified Customer Verified Customer

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Overall good experience. Service Department is the best I’ve come across, they are top notch! Sales did work to find me the truck I was looking for but once I signed, my sale Service Department is the best I’ve come across, they are top notch! Sales did work to find me the truck I was looking for but once I signed, my sales rep Esteban was gone. No introduction to vehicle features, etc. o had to track this guy down to ask for 2nd key and handbook. Totally disappointed with the professionalism and attention to detail sakes lacked. More

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I left my first review, thinking that they really took care of me to make a long story short. They told me one thing and did the total opposite on my trade and I had a third-party warranty that they appli care of me to make a long story short. They told me one thing and did the total opposite on my trade and I had a third-party warranty that they applied as a down payment, which I was totally unaware of and then they also told me that I was buying a warranty and that I had to buy it with a credit card, but they use that as a down payment. Also, I was unaware of this, I believe them when I was signing all the papers not only that I've tried to call them for three days with no response and then totally ignoring me and then after I got a hold of him, they pretty much told me that this is the way it's gonna be. There's nothing we can do about it. Good luck as big as this company is I never thought that they would treat a customer this way. I will go out of my way to make sure people do not go to this dealership. More

by RYANWYANT Verified Customer Verified Customer

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Overall this dealership is excellent but I rated it a 3 because my sales rep Esteban really left me hanging. After the ink was on the paper he was done. He didn’t take the time to explain the vehicle’s fea because my sales rep Esteban really left me hanging. After the ink was on the paper he was done. He didn’t take the time to explain the vehicle’s features and the days following I had to track him down and haggle him to get the owners manual and 2nd key. Not impressed with sales. On the other hand the Service Department was top notch. This is one of the best I’ve co e across and at 60 I’ve visited many to include Mercedes and. Cadillac and they have nothing on this Service Department. More

by CM5090 Verified Customer Verified Customer

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Willing to work and listen to customer. Very important shows true professionalism. God Bless to all who work there and special thanks to Jordan ,and Roberto. Very important shows true professionalism. God Bless to all who work there and special thanks to Jordan ,and Roberto. More

by nanuk1309 Verified Customer Verified Customer

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This dealer pushed LoJack it into my account without telling me anything about it today I get a message from this company that I have LoJack I don’t need lojack telling me anything about it today I get a message from this company that I have LoJack I don’t need lojack More

by Eli221 Verified Customer Verified Customer

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Honestly, I was very pleased with the service that was given to us while purchasing the Genesis GV70. The paperwork, the delivery were seamless! Getting the hard copies and the ZIP drive have been less th given to us while purchasing the Genesis GV70. The paperwork, the delivery were seamless! Getting the hard copies and the ZIP drive have been less that easy to be blunt! Other than that, awesome job Team Jerry Ulm!!!! More

by team84n88 Verified Customer Verified Customer

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Quick and easy no haggle they will work the best deal! In and out fast buying process! In and out fast buying process! More

by nickewell54 Verified Customer Verified Customer

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Friendly and super efficient dealership. Chris Porter in sales went way above and beyond to find me the vehicle I wanted, working really hard to make sure by by getting multiple vehicles fo Chris Porter in sales went way above and beyond to find me the vehicle I wanted, working really hard to make sure by by getting multiple vehicles for me to test drive and later facilitating the deal going through. Ali in finance was super friendly, low pressure and very efficient. The entire team I can in touch with was client focused, professional and friendly. Thank you! More

by acoundo11 Verified Customer Verified Customer

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They were all very nice and helpful in guiding us in choosing the right vehicle for our daughter. choosing the right vehicle for our daughter. More

by Meena Verified Customer Verified Customer

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