Alicia Chapman-Jones | Page 10

I am completely satisfied with the service advisor, but am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state inspections. Last August southern honored that free inspection but this year did not without any notification. Also I always get the works when I get my oil changes. February of 2025 when I got the works they did not top off my fluids. I am paying for a service that I did not receive. Also in August of 2024 my rear break pads were posted at a 5. In February of 2025 they were posted at a 7 and when I just brought my car in for service in August 30th they are a 4? Someone is not doing there job correctly or dropping the ball and cutting corners. The advisor listened to my concerns and was very helpful. More

by CHRISTINELYNN85 Verified Customer Verified Customer

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Excellent customer service and support. Attention to detail was great. Quickly in and out. Didn’t wait long for my truck to be serviced. Attention to detail was great. Quickly in and out. Didn’t wait long for my truck to be serviced. More

by timgoogin80 Verified Customer Verified Customer

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Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. Everyone was very nice and accommodating. Always am pleased with southern ford. More

by steffierose10 Verified Customer Verified Customer

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They are excellent! Very accommodating and efficient. Have had several recalls in my vehicle and they stay on top of those and get it done. Love the fact I’m within tha Very accommodating and efficient. Have had several recalls in my vehicle and they stay on top of those and get it done. Love the fact I’m within that mile radius that they come pickup my car and do the service. Love the customer service and their people are knowledgeable as well. More

by DONNAK.AKINS Verified Customer Verified Customer

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I like the way I was told about my truck, and what service was due. service was due. More

by Darrel Verified Customer Verified Customer

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Alicia Chapman was extremely helpful through out the entire process. She explained everything thoroughly and made sure all of my concerns were addressed. entire process. She explained everything thoroughly and made sure all of my concerns were addressed. More

by otisalexander1278 Verified Customer Verified Customer

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They need better customer service and better communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. More

by rbracero04 Verified Customer Verified Customer

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To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor Verified Customer Verified Customer

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The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com Verified Customer Verified Customer

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Overall everything went very well as usual from start to finish. Great customer service and postive attitudes! finish. Great customer service and postive attitudes! More

by Shakeema patterson Verified Customer Verified Customer

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