Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 11

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

August 28, 2025

Dealership Rating
Employee Rating

Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. More

by steffierose10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Eddie Marshall, Stephanie Spangler, Robert Johnson , Jeff Dobson, Kevin Phillips

August 28, 2025

Dealership Rating
Employee Rating

They are excellent! Very accommodating and efficient. Have had several recalls in my vehicle and they stay on top of those and get it done. Love the fact I’m within tha More

by DONNAK.AKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2025

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 22, 2025

Dealership Rating
Employee Rating

I like the way I was told about my truck, and what service was due. More

by Darrel
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

August 21, 2025

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Alicia Chapman was extremely helpful through out the entire process. She explained everything thoroughly and made sure all of my concerns were addressed. More

by otisalexander1278
Service Price Transparency
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Recommend Dealer
Yes

August 21, 2025

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They need better customer service and better communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. More

by rbracero04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Dobson

August 16, 2025

Dealership Rating
Employee Rating

To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Joe Jensen, Kevin Phillips, JARED STARK, QUERIDA WILLIAMS

Aug 19, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 14, 2025

Dealership Rating
Employee Rating

The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

August 12, 2025

Dealership Rating
Employee Rating

Overall everything went very well as usual from start to finish. Great customer service and postive attitudes! More

by Shakeema patterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson , QUERIDA WILLIAMS

Aug 13, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 10, 2025

Dealership Rating
Employee Rating

Fast, friendly service. They help me maintain my vehicles using their expertise and genuine Ford parts. More

by I_t0r0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , QUERIDA WILLIAMS

Aug 13, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 10, 2025

Dealership Rating
Employee Rating

They were quick and kept me in the loop of when my car will be done More

by usmarine0905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

Aug 13, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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