Alicia Chapman-Jones | Page 11
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
490 Reviews
Write a Review490 Reviews of Alicia Chapman-Jones
August 28, 2025
Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. Everyone was very nice and accommodating. Always am pleased with southern ford. More
Other Employees Tagged: Kim Boone, Eddie Marshall, Stephanie Spangler, Robert Johnson , Jeff Dobson, Kevin Phillips
August 28, 2025
They are excellent! Very accommodating and efficient. Have had several recalls in my vehicle and they stay on top of those and get it done. Love the fact I’m within tha Very accommodating and efficient. Have had several recalls in my vehicle and they stay on top of those and get it done. Love the fact I’m within that mile radius that they come pickup my car and do the service. Love the customer service and their people are knowledgeable as well. More
August 21, 2025
They need better customer service and better communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. communication. Overall the young lady that help did both but i wasnt being asked any assitance by anyone instead of just being stared. More
Other Employees Tagged: Jeff Dobson
August 16, 2025
To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Joe Jensen, Kevin Phillips, JARED STARK, QUERIDA WILLIAMS
August 14, 2025
The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS
August 12, 2025
Overall everything went very well as usual from start to finish. Great customer service and postive attitudes! finish. Great customer service and postive attitudes! More
Other Employees Tagged: Robert Johnson , QUERIDA WILLIAMS
August 10, 2025
Fast, friendly service. They help me maintain my vehicles using their expertise and genuine Ford parts. They help me maintain my vehicles using their expertise and genuine Ford parts. More
Other Employees Tagged: Stephanie Spangler , QUERIDA WILLIAMS

