Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 9

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

October 05, 2025

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Employee Rating

Excellent services and alica was wonderful everything was taken care of in a timely and professional manner. I would recommend them to everyone More

by rensdryden
Service Price Transparency
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Recommend Dealer
Yes

October 04, 2025

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Exceeded expectations. Even though I was given the wrong information. The night before I called to confirm the appointment and told it was at 9 am the following day. When I More

by kenmdls
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Recommend Dealer
Yes

October 02, 2025

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It took three days for them to put four tires on my car but outside of that it was decent More

by Random Man
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Recommend Dealer
Yes

October 01, 2025

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Excellent service! Thanks again! This is the only place I will take my F250. Thanks again! More

by osojames247
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

September 26, 2025

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Took their time making sure everything was done correctly. Truck drives great now with no issues More

by Dchabey84
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Recommend Dealer
Yes

Other Employees Tagged: Patrick George, Joe Jensen, Michael the salesman. Top tier

September 23, 2025

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The service was excellent and Alicia was very helpful and service was quick and fast. More

by RUFFIN0964
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Recommend Dealer
Yes

September 23, 2025

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Had a great experience with the service department. Alicia was very helpful and got my car in sooner to take advantage of a special offer that was running through end of September. More

by CLLOY006
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Recommend Dealer
Yes

September 21, 2025

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Every time that I have been here, the service has been quick, easy, and satisfactory. More

by bmac0417
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Recommend Dealer
Yes

September 20, 2025

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Employee Rating

Very professional. Amazing communication on the status of my vehicle and recommendations for maintenance. Quick and reliable More

by padron33
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Recommend Dealer
Yes

September 14, 2025

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Employee Rating

Courteous, prompt, professional and knowledgeable service provided when I needed it the most , Thank you! More

by samhaywood66
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Recommend Dealer
Yes
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