Alicia Chapman-Jones | Page 12
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
482 Reviews
Write a Review482 Reviews of Alicia Chapman-Jones
July 25, 2025
Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. Amy problems I have if any are fixed or corrected immediately. More
Other Employees Tagged: Eddie Marshall
July 22, 2025
Great team service! !we’ll be back thank to everyone , hope to make next purchase there !we’ll be back thank to everyone , hope to make next purchase there More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, QUERIDA WILLIAMS
July 12, 2025
Courteous, fast, and knowledgeable from Checkin to checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership., checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership.,My thanks. Robert More
July 12, 2025
Scheduling on line was easy and they had my truck ready in a short period of time even with additional replacement parts I requested based on their assessments. in a short period of time even with additional replacement parts I requested based on their assessments. More
July 10, 2025
The service department is great. They did an evaluation and determined that all that needed to be done was under warranty. Took it in on a holiday weekend and it was back to me in wi They did an evaluation and determined that all that needed to be done was under warranty. Took it in on a holiday weekend and it was back to me in within 5 days. More

