Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 12

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
482 Reviews
4.8

482 Reviews

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482 Reviews of Alicia Chapman-Jones

July 25, 2025

Dealership Rating
Employee Rating

Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. More

by billsfan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall

July 22, 2025

Dealership Rating
Employee Rating

Great team service! !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, QUERIDA WILLIAMS

Jul 24, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 21, 2025

Dealership Rating
Employee Rating

Great service as usual. I like the text message feature for keeping the customer informed of recommendations and issues. More

by tachapman.2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 17, 2025

Dealership Rating
Employee Rating

It was easy to schedule service and inspection through the Ford app and the people were very nice. More

by Julie
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 16, 2025

Dealership Rating
Employee Rating

Why do I need to write 15 words? That seems very silly. I just tok the car in for scheduled maintenance. More

by mynamelaurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

July 12, 2025

Dealership Rating
Employee Rating

Courteous, fast, and knowledgeable from Checkin to checkout. The techs communicate well along with the service desk on issues that come up occasionally. I always bring my vehicles to this dealership., More

by BobSUH1H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 12, 2025

Dealership Rating
Employee Rating

Scheduling on line was easy and they had my truck ready in a short period of time even with additional replacement parts I requested based on their assessments. More

by schwind.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 10, 2025

Dealership Rating
Employee Rating

Dealership was attentive and very helpful. Follow up with the updates on my vehicle was prompt and excellent. More

by Jdodoms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 10, 2025

Dealership Rating
Employee Rating

The service department is great. They did an evaluation and determined that all that needed to be done was under warranty. Took it in on a holiday weekend and it was back to me in wi More

by s1flowergirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 10, 2025

Dealership Rating
Employee Rating

They are always professional and courteous. They worked my car in to check it as I had to have it towed to the garage. More

by bo14fan
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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