Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 18

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
483 Reviews
4.8

483 Reviews

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483 Reviews of Alicia Chapman-Jones

March 14, 2025

Dealership Rating
Employee Rating

Jon Conway and Jake lunch have been nothing short of impeccable since I first purchased my car here. Love them!! More

by pamela_russo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Stephanie Spangler, Kelcey Jordan , JON CONWAY, Joe Jensen, Jake Lynch, JARED STARK

March 09, 2025

Dealership Rating
Employee Rating

Service department made me a great appointment and took my vehicle in on the appointed time. The department found me a ride home and picked me up when my vehicle was ready for me to drive home. More

by OLDPONI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Mar 11, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 02, 2025

Dealership Rating
Employee Rating

It was Easy to schedule. The people were friendly and the service was quick. Thanks More

by clayball1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 02, 2025

Dealership Rating
Employee Rating

Failure to follow through on my continued service required on my new 2024 Ranger. Service not communicate with me either even after weeks of waiting. I regret buying my new Ranger from Southern Ford. More

by BAKER06
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Manny Patel , JON CONWAY, Jake Lynch

March 02, 2025

Dealership Rating
Employee Rating

Cleaner than a hospital, very professional , great communication , Quick work, I will return here. Thanks More

by popsandjazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 01, 2025

Dealership Rating
Employee Rating

The service department personnel are very professional and courteous. I am kept informed about the status of my vehicle and quetions or concerns are responded to in a timely manner as well. More

by lovettjpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 25, 2025

Dealership Rating
Employee Rating

Nice wholesome environment staff was very attentive very respectful Courteous the atmosphere was a+ smooth R&B Jazz station was playing overall I liked the reception better than Wynne Ford More

by barrykarlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY, Jeff Dobson

February 25, 2025

Dealership Rating
Employee Rating

They worked with my schedule, great customer service from parts department also. You let me know all the information about my vehicle for scheduled maintenance. Looking forward to doing business in the futur More

by Peanut butter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

February 22, 2025

Dealership Rating
Employee Rating

Fast service people are friendly Great place to get your car serviced and if you have service at 3:30 when you get there they take the car and get it serviced. Fantastic, thank you! More

by willievandfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2025

Dealership Rating
Employee Rating

Great service provide by John, definitely worth going out your way for professional and courteous service. Probably the best dealer service in this region. More

by Brad
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

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