Alicia Chapman-Jones | Page 2

I recently brought my 2024 Ford F-150 into Southern Ford for recall work, and the entire experience was outstanding. From the moment I arrived, the team was prompt, professional, and respectful of my time. for recall work, and the entire experience was outstanding. From the moment I arrived, the team was prompt, professional, and respectful of my time. They handled the recall efficiently, clearly explained what needed to be done, and kept me informed throughout the process. The service was completed exactly when they said it would be, with no surprises. It’s obvious they take pride in doing things right and making the customer experience smooth. I really appreciated how easy they made everything—from scheduling to pickup. Southern Ford runs a top-notch service department. I wouldn’t hesitate to return for future service needs. More

by sadrobbins1984 Verified Customer Verified Customer

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I have a problem with the service I received when I go there. I always get professional help there. I always get professional help More

by RODNEYFAITH831 Verified Customer Verified Customer

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Alicia was fantastic. This was like the first time I brought my car into a dealership and felt like I could trust everything she was saying. And she put the actions behind This was like the first time I brought my car into a dealership and felt like I could trust everything she was saying. And she put the actions behind her words! Overall fantastic I will request her as my service advisor from her on out! More

by DIONACLARK8 Verified Customer Verified Customer

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Very satisfied with the service and the Uber transport to and from my home went smoothly. Special thanks to the mechanic on the video but don't know his name. Only thing was that I was a little surprised w and from my home went smoothly. Special thanks to the mechanic on the video but don't know his name. Only thing was that I was a little surprised with the 3% additional charge using my credit card as I don't remember that before. More

by DSCHATT Verified Customer Verified Customer

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Super qualified technician ,very knowledgeable and great service writer with a friendly smile. Great place service writer with a friendly smile. Great place More

by mitchellracing3 Verified Customer Verified Customer

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Appointment was perfect. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. More

by ezjoewilson Verified Customer Verified Customer

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Fast and informative very clear and straight to the point and listen to what I need point and listen to what I need More

by Gandaa67 Verified Customer Verified Customer

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I am very satisfied with the service that I receive from Alicia Chapman Jones at Southern Ford. She is always very professional and provides outstanding customer service. Prior to Alicia I worked with John Alicia Chapman Jones at Southern Ford. She is always very professional and provides outstanding customer service. Prior to Alicia I worked with John Conway and I am very excited to see that he is back as the Service Manager. I chose to purchase my two most recent vehicles because of the service that I received from John. When John left I specifically asked for Alicia and I have not been disappointed. More

by SMHUTCW8992 Verified Customer Verified Customer

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Contacted Alicia about the problems with the car I just purchased ( 2023 Lincoln Navigator) and they corrected one thing. My car only had one key and no floor mats. The front camera lens is cracked and the purchased ( 2023 Lincoln Navigator) and they corrected one thing. My car only had one key and no floor mats. The front camera lens is cracked and the rear wiper blade is ripped. The seats are dirty and there a whining sound when driving on the road. I did receive the floor mats after a week of owning my vehicle. More

by JETTE.MCFADDEN Verified Customer Verified Customer

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I am a new customer and my experience with Southern has been far superior than with the previous provider. Then have performed excellent work and kept my informed about needs for my vehicle. been far superior than with the previous provider. Then have performed excellent work and kept my informed about needs for my vehicle. More

by BRIANLEKEITH Verified Customer Verified Customer

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