Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 31

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
490 Reviews
4.8

490 Reviews

Write a Review

490 Reviews of Alicia Chapman-Jones

September 02, 2024

Dealership Rating
Employee Rating

Fast service and very accommodating to the misunderstanding on my appointment time I had set More

by frisket00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 31, 2024

Dealership Rating
Employee Rating

Second visit. This visit was perfect. Communication was clear, service was performed in timely fashion, and Uber shuttle service is fabulous. Very satisfied! More

by dbcarlson1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 30, 2024

Dealership Rating
Employee Rating

Great customer service, friendly staff, and the work was completed even faster than expected. Lounge area was nice, clean, and offered free coffee and such More

by joshua.rhamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 30, 2024

Dealership Rating
Employee Rating

Alicia was fast and efficient. Always a pleasure to visit. My car was back to me in about 40 minutes. More

by HEATHERLYNCH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC

August 29, 2024

Dealership Rating
Employee Rating

I thank you for getting to my car as fast as you did and getting it back to me. The work was done very nicely the car is running very well thank you. More

by SUSYWRIGHT123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 28, 2024

Dealership Rating
Employee Rating

Went in with an ignition issue. They were able to pinpoint the fact I needed a new battery without a total computer analysis and saved me money. More

by ceceliag0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

August 28, 2024

Dealership Rating
Employee Rating

The employees are very kind and thorough. They kept me informed about the services they were performing on my vehicle More

by PAMYEATTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 27, 2024

Dealership Rating
Employee Rating

They are amazing on all services plus the warrenty with them is the best all over More

by Daniel-Theresa.Gandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Amber Johnson, Kelcey Jordan , MAURICE BENSTON, DAKOTA BOOTH, JON CONWAY

August 26, 2024

Dealership Rating
Employee Rating

Great services & professional employees. The waiting was not long & the place where waiting was excellent. More

by Sylvia Hardenburgh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone , MAURICE BENSTON, JON CONWAY, Jeff Dobson, Joe Jensen

August 25, 2024

Dealership Rating
Employee Rating

The work that I needed was explained clearly. Some of it wasn't required at the time but I got it out of the way. More

by MJCRAFTY61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

...
31
...

Dealership Inventory (377 Vehicles)

used 2025 Ford Explorer car, priced at $40,634
2025 Ford Explorer
used
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $55,964
2026 Ford Explorer
new
White Metallic exterior
Automatic
Four-wheel Drive
used 2024 Ford Expedition Max car, priced at $43,299
2024 Ford Expedition Max
used
Iconic Silver Metallic exterior
Automatic
Four-wheel Drive
used 2020 Ram 1500 car, priced at $28,116
2020 Ram 1500
used
Diamond Black exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $42,509
2026 Ford Explorer
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $38,342
2026 Ford Explorer
new
Black Metallic exterior
Automatic
Four-wheel Drive