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Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 32

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

August 24, 2024

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Employee Rating

I needed some service on my truck. Had noise coming from the rear. They fixed it and didn't take long More

by D3onrice
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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August 23, 2024

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Awesome service job on my 2018 Ford Fusion battery replacement. When I called to get estimate, Stephanie helped with setting appointment and get the best pricing. Alicia was friendly and helpful durin More

by ShaketiaTrafton2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

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Aug 23, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 23, 2024

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It was too long for them to rec parts, kept my car two weeks to repair the axle More

by kdat91redrobin
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Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 23, 2024

Southern Ford responded

"Kdat91redrobin" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 23, 2024

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Great service,staff always great you with a smile. I enjoy not having to wait long for service to be done. More

by jbatten
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 23, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 22, 2024

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excellent customer service I would keep coming back for service I tell all my friends More

by SWAINBILLIE269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 17, 2024

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Service was great, and all my issues were fixed. Price was better than the sited quoted. More

by Robert Johnson
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Workmanship
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Recommend Dealer
Yes
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Aug 21, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 15, 2024

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Employee Rating

She was very professional and very willing to go to the end and beyond she is very sweet More

by charles.horsley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

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Aug 21, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 15, 2024

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Ms. Alicia Chapman was a great help and very professional in her job and container service More

by excelomar
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 15, 2024

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The staff were very professional, the service done to my vehicle was accomplished quickly, and the technician was thorough. I received a video of the multi points inspection, which I thought was very enligh More

by MDILLION80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

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Aug 21, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 13, 2024

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Employee Rating

Less than honest service. I was charged for an oil filter that wasn’t changed. More

by rashipley56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 21, 2024

Southern Ford responded

"Rashipley56" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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