Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 33

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

August 13, 2024

Dealership Rating
Employee Rating

great service! it was fast and quick and i especially like the video walk-through. More

by ODENWELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MAURICE BENSTON, Jeff Dobson

Aug 21, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 12, 2024

Dealership Rating
Employee Rating

I needed both recall work and replacement on a part I had procured on-line. Both items were done in a reasonable time frame. More

by abreineri
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 11, 2024

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Employee Rating

Outstanding and timely service. Discovered maintenance issues that required attention and left it to me to decide on getting the repairs. I appreciated the no-pressure service. More

by TYSONF15
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 21, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 09, 2024

Dealership Rating
Employee Rating

Easy to schedule the appointment, and they kept me informed every step of the way. More

by MHOFFPAUIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 09, 2024

Dealership Rating
Employee Rating

Alicia made my service appointment smooth and customer service oriented. She even gave me a donuts because she could tell I could use the calories. Outstanding service! Will come back for all my service h More

by DHartley7846
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY, Patrick George, Joe Jensen, SCOTT MIKULEC

Aug 09, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 08, 2024

Dealership Rating
Employee Rating

The dealership was very prompt and thorough. They were also accommodating to my schedule. I’ll definitely be back for future service needs. More

by MACH6RICK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, EDWIN WARREN

Aug 09, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 08, 2024

Dealership Rating
Employee Rating

Everyone is so helpful, especially Alicia and John. John went the extra mile to send a video of what was wrong on my vehicle and actually show me as well as printing it out on a paper. Alicia is very p More

by Megan Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Aug 09, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 06, 2024

Dealership Rating
Employee Rating

My service advisor Alicia, provided excellent service. She explained the service I received and future services recommended for my vehicle. The wait time was not long either. More

by amdavis18
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 04, 2024

Dealership Rating
Employee Rating

Stephanie was GREAT from start to finish! Southern Ford is AWESOME, the Southern entire Southern Ford Automotive Team is AWESOME; I've never experienced anything but 5 Star ser ice from any b More

by Keasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

August 03, 2024

Dealership Rating
Employee Rating

Service was as expected and the pickup and delivery option was definitely a great bonus. More

by DRITCHSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall , Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN

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