Alicia Chapman-Jones | Page 33
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
490 Reviews
Write a Review490 Reviews of Alicia Chapman-Jones
August 11, 2024
Outstanding and timely service. Discovered maintenance issues that required attention and left it to me to decide on getting the repairs. I appreciated the no-pressure service. Discovered maintenance issues that required attention and left it to me to decide on getting the repairs. I appreciated the no-pressure service. More
August 09, 2024
Alicia made my service appointment smooth and customer service oriented. She even gave me a donuts because she could tell I could use the calories. Outstanding service! Will come back for all my service h service oriented. She even gave me a donuts because she could tell I could use the calories. Outstanding service! Will come back for all my service here. More
Other Employees Tagged: JON CONWAY, Patrick George, Joe Jensen, SCOTT MIKULEC
August 08, 2024
The dealership was very prompt and thorough. They were also accommodating to my schedule. I’ll definitely be back for future service needs. They were also accommodating to my schedule. I’ll definitely be back for future service needs. More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, EDWIN WARREN
August 08, 2024
Everyone is so helpful, especially Alicia and John. John went the extra mile to send a video of what was wrong on my vehicle and actually show me as well as printing it out on a paper. Alicia is very p John went the extra mile to send a video of what was wrong on my vehicle and actually show me as well as printing it out on a paper. Alicia is very pleasant, I had a concern about a light that came on in my dash and she was quick to offer a solution to see how we can that taken care of. More
Other Employees Tagged: JON CONWAY
August 06, 2024
My service advisor Alicia, provided excellent service. She explained the service I received and future services recommended for my vehicle. The wait time was not long either. She explained the service I received and future services recommended for my vehicle. The wait time was not long either. More
August 04, 2024
Stephanie was GREAT from start to finish! Southern Ford is AWESOME, the Southern entire Southern Ford Automotive Team is AWESOME; I've never experienced anything but 5 Star ser ice from any b Southern Ford is AWESOME, the Southern entire Southern Ford Automotive Team is AWESOME; I've never experienced anything but 5 Star ser ice from any branch of Southern, whether it's Ford, Dodge, etc... They are just great group of people. Thanks again Stephanie, you are TRULY an asset to the Southern Team!!! More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS
August 03, 2024
Service was as expected and the pickup and delivery option was definitely a great bonus. option was definitely a great bonus. More
Other Employees Tagged: Eddie Marshall , Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN

