Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 34

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

August 01, 2024

Dealership Rating
Employee Rating

Service was quick and efficient finished as day before the expected turn around and communication was efficient and effective. More

by LORITTAGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 01, 2024

Dealership Rating
Employee Rating

Jon provided exceptional service. The staff was knowledgeable, friendly, and made the entire process smooth. Highly recommended! Their attention to detail and commitment to customer s More

by G.ELZINY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

July 31, 2024

Dealership Rating
Employee Rating

As I was going to work the cowling screws came loose on my vehicle and it was dragging on road. Drove to service lane and John told me he would take care of it for me. John is a great asset for Southern Fo More

by DEVO1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , JON CONWAY

July 26, 2024

Dealership Rating
Employee Rating

Excellent group of folks. ..highly recommended by a lot of my dear ftoends....jon Conway really cares about his customers More

by granfranx4
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

July 25, 2024

Dealership Rating
Employee Rating

Awesome as always on time and finished in a timely manner very pleased as I expected More

by BLACKWELL601
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY, Jeff Dobson

July 25, 2024

Dealership Rating
Employee Rating

Your friendly and caring approach made the process very easy for me. Thank you🙂 very much. More

by VEREUR56
Service Price Transparency
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Recommend Dealer
Yes

July 24, 2024

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They surprised me and had my truck ready in less than a hour. So far they have been fast and accurate. More

by MarloweKatt
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

July 23, 2024

Dealership Rating
Employee Rating

Had an oversight in the service department on a warranty issue. Patrick went above and beyond to assure he keep a happy customer. He does and I would not buy or carry my Fords anywhere else. Glad to see cus More

by craigcjr
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY, Patrick George

July 20, 2024

Dealership Rating
Employee Rating

Alicia is great; she’s professional, efficient but took the time to keep me informed during the MS fiasco. She rescheduled the inspection allowing me to get my car when expected. More

by JGBARNER
Recommend Dealer
Yes

July 20, 2024

Dealership Rating
Employee Rating

Good people Good service Nice service writer Very friendly You're asking for too many words More

by Dml668
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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