Alicia Chapman-Jones | Page 34
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
490 Reviews
Write a Review490 Reviews of Alicia Chapman-Jones
August 01, 2024
Jon provided exceptional service. The staff was knowledgeable, friendly, and made the entire process smooth. Highly recommended! Their attention to detail and commitment to customer s The staff was knowledgeable, friendly, and made the entire process smooth. Highly recommended! Their attention to detail and commitment to customer satisfaction truly set them apart from other dealerships. More
Other Employees Tagged: JON CONWAY
July 31, 2024
As I was going to work the cowling screws came loose on my vehicle and it was dragging on road. Drove to service lane and John told me he would take care of it for me. John is a great asset for Southern Fo my vehicle and it was dragging on road. Drove to service lane and John told me he would take care of it for me. John is a great asset for Southern Ford and I'm 100 percent satisfied. More
Other Employees Tagged: Stephanie Spangler , JON CONWAY
July 24, 2024
They surprised me and had my truck ready in less than a hour. So far they have been fast and accurate. hour. So far they have been fast and accurate. More
Other Employees Tagged: Stephanie Spangler
July 23, 2024
Had an oversight in the service department on a warranty issue. Patrick went above and beyond to assure he keep a happy customer. He does and I would not buy or carry my Fords anywhere else. Glad to see cus issue. Patrick went above and beyond to assure he keep a happy customer. He does and I would not buy or carry my Fords anywhere else. Glad to see customer satisfaction at such a high priority. Can't recommend highly enough. Thank you, Craig More
Other Employees Tagged: JON CONWAY, Patrick George
July 20, 2024
Alicia is great; she’s professional, efficient but took the time to keep me informed during the MS fiasco. She rescheduled the inspection allowing me to get my car when expected. the time to keep me informed during the MS fiasco. She rescheduled the inspection allowing me to get my car when expected. More

