Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 35

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

July 19, 2024

Dealership Rating
Employee Rating

You had to wait people sitting at the counter, just sitting there, joking around doing nothing More

by Lewism4fla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 19, 2024

Dealership Rating
Employee Rating

Everyone was very polite professional things went smooth and inspection was done really quick thanks More

by AARONSMITH1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

June 23, 2024

Dealership Rating
Employee Rating

Southern Ford staff is excellent in providing customers with their every need when ot comes to parts and service department. More

by ezjoewilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Eddie Marshall, Stephanie Spangler , JON CONWAY, David Mitchell

Jun 25, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Jun 25, 2024

ezjoewilson responded

Thanks for being there as a peace of thatcthe customer is taking care of automotive requests as well as needs. Thank you so much.

June 20, 2024

Dealership Rating
Employee Rating

I continue to be very satisfied with the quality of service I receive from your service dept. It took nearly two hours but that is understandable. More

by RFMiller18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 21, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 19, 2024

Dealership Rating
Employee Rating

Great service advisor the service was great. They kept me informed about everything going on More

by kdat91redrobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 19, 2024

Dealership Rating
Employee Rating

Quick and friendly service, quality of work is always the highest. I am confident in the trust that I have in any work done here. More

by kmcguffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 18, 2024

Dealership Rating
Employee Rating

I like the attitudes of the service providers. Wait time was reasonable and the sales associates encountered asked if I were ready for a vehicle upgrade without being PIO. More

by ELEYHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall , Jeff Dobson, QUERIDA WILLIAMS

Jun 18, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 17, 2024

Dealership Rating
Employee Rating

Very professional and friendly staff good customer support and service kind a efficient workers will to help More

by gfludd2455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Jun 18, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 16, 2024

Dealership Rating
Employee Rating

Helpful and nice to work with. finished in a timely manner. To bad you don’t give a car wash any more More

by LINDAALLENHAIR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 18, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 16, 2024

Dealership Rating
Employee Rating

Twice this dealership has gone above and beyond meeting my service needs of their own initiative More

by Expedite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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