Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 36

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
490 Reviews
4.8

490 Reviews

Write a Review

490 Reviews of Alicia Chapman-Jones

June 16, 2024

Dealership Rating
Employee Rating

The service people were very helpful and explained things clearly. There was a slight problem with my appointment not having been recorded, but they managed to fit me in anyway. More

by anne.macken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 15, 2024

Dealership Rating
Employee Rating

I had a great experience with the service department in respect to receiving timely updates and status of my vehicle’s repair service. More

by PERRYNANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

June 15, 2024

Dealership Rating
Employee Rating

Fast, friendly and efficient service. People are friendly and knowledgeable. I’m very satisfied with the service. More

by croman26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 15, 2024

Dealership Rating
Employee Rating

I was impressed with the service, she was very nice, professional and everything flows perfectly. I am very thankful. More

by Lillian Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 15, 2024

Dealership Rating
Employee Rating

They were able to get us in when we wanted. And got the job done to our satisfaction. More

by wlbchughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 15, 2024

Dealership Rating
Employee Rating

The work was done quickly and the communication was excellent. Even though I lived a distance away they worked with me to get my vehicle back to me the same day. I highly recommend this business. More

by chmorton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 14, 2024

Dealership Rating
Employee Rating

We take all our Fords here and the service department has always been very friendly, helpful and accommodating. The waiting area is nice, but have free small packaged snacks for waiting customers would be we More

by Deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Jun 14, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 13, 2024

Dealership Rating
Employee Rating

Great service, great communication. Jon Conway was professional and courteous. I would recommend Southern Ford to anyone looking to have their vehicle serviced. More

by KENHEWITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY, JARED STARK, Chris Vandenheede

June 12, 2024

Dealership Rating
Employee Rating

I recently brought my son-in-law‘s new truck in for a scheduled inspection. I was greeted by the nicest young woman who explained everything necessary, guided me where I needed to go to wait, and got to More

by sfoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 12, 2024

Dealership Rating
Employee Rating

Everyone who I had contact with was very nice and very knowledgeable about anything I asked about! More

by sroy40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Esquivel

...
36
...

Dealership Inventory (368 Vehicles)

new 2026 Ford Maverick car, priced at $39,340
2026 Ford Maverick
new
Gray Metallic exterior
Automatic
All-wheel Drive
used 2025 Ford Explorer car, priced at $40,634
2025 Ford Explorer
used
Black Metallic exterior
Automatic
Four-wheel Drive
used 2020 Ram 1500 car, priced at $28,116
2020 Ram 1500
used
Diamond Black exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco car, priced at $47,963
2025 Ford Bronco
new
Azure Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $53,505
2026 Ford F-150
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Transit-250 car, priced at $50,209
2026 Ford Transit-250
new
Oxford White exterior
Automatic
Rear-wheel Drive