Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 38

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

June 05, 2024

Dealership Rating
Employee Rating

Stephanie was very cordial and helpful, she answered all of my questions about my oil change and tire rotation. More

by Castillo2670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , JON CONWAY

June 04, 2024

Dealership Rating
Employee Rating

I received excellent customer service. Whenever I need something done to the vehicle it’s done in a timely manner. More

by rjones4963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, JARED STARK, EDWIN WARREN, QUERIDA WILLIAMS

June 04, 2024

Dealership Rating
Employee Rating

I have bought two F-150 trucks bought there, one in the '90ties, one my current 2016 model. Had all service and repairs done there and was always completely satisfied. More

by christoph.leemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY, can't remember other names, personnel changes

June 04, 2024

Dealership Rating
Employee Rating

Excellent service department. They do excellent work in a fast timely manner. Everybody is very polite. More

by bstrickland9669
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, JARED STARK, EDWIN WARREN, QUERIDA WILLIAMS

June 04, 2024

Dealership Rating
Employee Rating

I loved the service and was not there very long and the people were very friendly. More

by RUFFIN0964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Johnson

June 03, 2024

Dealership Rating
Employee Rating

Quick and easy to set up appointment and service was finished on schedule on the same morning More

by CBRUNOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: QUERIDA WILLIAMS

June 01, 2024

Dealership Rating
Employee Rating

Very quick and stayed in communication after I dropped my truck off. I appreciate the service! More

by stoyerml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 31, 2024

Dealership Rating
Employee Rating

The dealer service has been awesome! Car was taken care of while I had coffee! More

by SYLVIA_MOSSER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 25, 2024

Dealership Rating
Employee Rating

They are the easiest dealership I’ve ever worked with to schedule maintenance and warranty items. More

by NICOLEANDERSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 25, 2024

Dealership Rating
Employee Rating

Very easy to schedule appointments, get rides with Uber back and forth to my house. Very Customer friendly! More

by MICAHDWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

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