Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 6

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

December 17, 2025

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Employee Rating

Excellent Service . The. Driver called ahead of time and I received a call when my vehicle was done. Payment was also easy. Thanks for great service. More

by BeWoods77
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Recommend Dealer
Yes

December 12, 2025

Dealership Rating
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Took my 2019 Ranger in for a oil change and had excellent service from an outstanding , friendly service dept. Highly recommend this dealership for all of your car and truck needs. More

by khollywood65
Service Price Transparency
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Recommend Dealer
Yes
Dec 16, 2025

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 10, 2025

Dealership Rating
Employee Rating

Alicia is great. Others should take lessons from her. Had an excellent experience. Speedy and on Time! More

by Reggiet
Service Price Transparency
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Recommend Dealer
Yes

December 08, 2025

Dealership Rating
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Receptionist was very friendly and extremely helpful. Drop off and pick up went great as well More

by Rustjoey
Recommend Dealer
Yes

December 04, 2025

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Very pleasant staff. I waited on the car and the work was done in about 1 1/2?hours. More

by CRAIGSMITH50
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

November 24, 2025

Dealership Rating
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Great people, great service manager, great technicians, great pick and delivery service. Never had a better experience with any other company. More

by ROY_FRIEND
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

November 22, 2025

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Employee Rating

This was our first time using this service and it was an absolute success. We’re very happy we chose Southern Ford. More

by sadrobbins1984
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Phillips

November 18, 2025

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Employee Rating

Our very pleased with the service I received and the support and help that I received from Miss Jones More

by jb002sr
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Recommend Dealer
Yes

November 15, 2025

Dealership Rating
Employee Rating

Great customer service and professionalism by Alicia. Definitely plan on getting my vehicle le serviced by Southern Ford again. More

by gawow
Service Price Transparency
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Recommend Dealer
Yes

November 14, 2025

Dealership Rating
Employee Rating

Fast, friendly and fair. Had them look at a couple other issues and they were very helpfull More

by Waynewmorgan920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

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