Alicia Chapman-Jones | Page 7
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
482 Reviews
Write a Review482 Reviews of Alicia Chapman-Jones
November 04, 2025
I prefer to have my Ford serviced at a dealership. I just feel I have a better leg to stand on should something go awry. What I like about this dealership is that I can bring my own parts and fluids a I just feel I have a better leg to stand on should something go awry. What I like about this dealership is that I can bring my own parts and fluids and they will use them (unlike another dealer in my immediate area who will only service vehicles with fluids recommended by Ford). I feel that they've been fair and, so far, all of the repairs have been made to my satisfaction - and I'm very particular. The service advisors are very nice, and once you actually get a direct phone number, the communication is easy. I really like the service director, Jeff. He has taken the time to explain things to me. I don't find that he or anyone else in Service has tried to sell me things that I don't need. Like another commenter, I do wish the updates were more timely. One of the biggest things I'd like to see changed is being able to get a loaner car. My mom is in her 90s and she lives about an hour and a half away. It makes me very nervous to be without a car in case I needed to get to her. More
Other Employees Tagged: Stephanie Spangler , Jeff Dobson
October 30, 2025
She was very professional with the way she handled herself and ask the questions answer the questions that we had and came out to check on us herself and ask the questions answer the questions that we had and came out to check on us More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS
October 26, 2025
Thank you the work was performed professionally and courtesy very efficient state inspection on Lexus IS 350 courtesy very efficient state inspection on Lexus IS 350 More
Other Employees Tagged: Stephanie Spangler
October 24, 2025
The person who worked on my truck, needs to be more careful and pay more attention to what they are doing. Have more respect for people automobiles. If a technician doesn’t know how to do something, th careful and pay more attention to what they are doing. Have more respect for people automobiles. If a technician doesn’t know how to do something, then go and ask a more experience technician. More
Other Employees Tagged: Manny Patel
October 24, 2025
Southern Ford did a wonderful job in a very timely manner and I am very pleased with the job and will go back when I need additional service! and I am very pleased with the job and will go back when I need additional service! More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS
October 13, 2025
Robert is Top Notch! He went above and beyond in getting our repair resolved. Everyone else we spoke to gave us excuses. He went above and beyond in getting our repair resolved. Everyone else we spoke to gave us excuses. More
Other Employees Tagged: Robert Johnson
October 13, 2025
Anytime we deal with Southern Ford we receive Amazing service and everyone is very friendly. service and everyone is very friendly. More
Other Employees Tagged: Amber Johnson , Dewayne Adams
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