Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 7

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
490 Reviews
4.8

490 Reviews

Write a Review

490 Reviews of Alicia Chapman-Jones

November 13, 2025

Dealership Rating
Employee Rating

Always does me right. I can depend on them. Would highly recommend them to friends. More

by ron.lois.graham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson, Curtis Grubbs

November 12, 2025

Dealership Rating
Employee Rating

Service was very well and everyone was precessional when speaking with them. Stephanie was very helpful and help me set up my Ford Rewards account. More

by Kyle Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Stephanie Spangler , Tanya O’Brien

November 09, 2025

Dealership Rating
Employee Rating

He was very pleasant and helpful. He tried to fine me a mustang, but, it was already sold. Hope to see him again for his excellent service. More

by cdipalmo55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler, Robert Johnson , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

November 09, 2025

Dealership Rating
Employee Rating

Always had good service with this dealership but this time not good at all. About 2 weeks ago I set up appointment with Mr. Johnson to have a problem fixed with my fog light on passenger side, I arrived More

by fisherman_974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Johnson

November 07, 2025

Dealership Rating
Employee Rating

Outstanding service from the entire staff to include Mr. Petel! Southern Ford set the standard for outstanding customer service in every area of the business! I invite all of my friends to this dealership. More

by Wil9015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , Mr. Manny Petel

November 07, 2025

Dealership Rating
Employee Rating

I, Barry M Woods would like to say that I received Excellent Service from Southern Ford. I thank them for their service and look forward to doing future business with them. More

by BeWoods77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 06, 2025

Dealership Rating
Employee Rating

As always Service was completed professionally. I highly recommend Southern Ford to purchase & service all my vehicles now & in the future. More

by BECOUVARAKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 05, 2025

Dealership Rating
Employee Rating

I love how commutative and efficient the people here are. I never feel like just another number. More

by RAELCOOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 05, 2025

Dealership Rating
Employee Rating

The service dept was able to fit me in last minute and resolved all issues More

by DJHAWAII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 04, 2025

Dealership Rating
Employee Rating

The service was excellent and they kept me well informed on everything that was going on with my vehicle. More

by marcuschafen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
...
7
...

Dealership Inventory (368 Vehicles)

used 2025 Ford Explorer car, priced at $40,634
2025 Ford Explorer
used
Black Metallic exterior
Automatic
Four-wheel Drive
used 2020 Ram 1500 car, priced at $28,116
2020 Ram 1500
used
Diamond Black exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $44,117
2026 Ford Explorer
new
Gray exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $42,509
2026 Ford Explorer
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $38,342
2026 Ford Explorer
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $39,340
2026 Ford Maverick
new
Gray Metallic exterior
Automatic
All-wheel Drive