Alicia Chapman-Jones | Page 8

I prefer to have my Ford serviced at a dealership. I just feel I have a better leg to stand on should something go awry. What I like about this dealership is that I can bring my own parts and fluids a I just feel I have a better leg to stand on should something go awry. What I like about this dealership is that I can bring my own parts and fluids and they will use them (unlike another dealer in my immediate area who will only service vehicles with fluids recommended by Ford). I feel that they've been fair and, so far, all of the repairs have been made to my satisfaction - and I'm very particular. The service advisors are very nice, and once you actually get a direct phone number, the communication is easy. I really like the service director, Jeff. He has taken the time to explain things to me. I don't find that he or anyone else in Service has tried to sell me things that I don't need. Like another commenter, I do wish the updates were more timely. One of the biggest things I'd like to see changed is being able to get a loaner car. My mom is in her 90s and she lives about an hour and a half away. It makes me very nervous to be without a car in case I needed to get to her. More

by MYRAW09 Verified Customer Verified Customer

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Service was good I had no issues as of yet just waiting to see if the service fixed the problem to see if the service fixed the problem More

by MONILILBITBRAXTON Verified Customer Verified Customer

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She was very professional with the way she handled herself and ask the questions answer the questions that we had and came out to check on us herself and ask the questions answer the questions that we had and came out to check on us More

by kathywiseman01 Verified Customer Verified Customer

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Thank you the work was performed professionally and courtesy very efficient state inspection on Lexus IS 350 courtesy very efficient state inspection on Lexus IS 350 More

by csmalls49 Verified Customer Verified Customer

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The person who worked on my truck, needs to be more careful and pay more attention to what they are doing. Have more respect for people automobiles. If a technician doesn’t know how to do something, th careful and pay more attention to what they are doing. Have more respect for people automobiles. If a technician doesn’t know how to do something, then go and ask a more experience technician. More

by Shelby Super Snake Verified Customer Verified Customer

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Southern Ford did a wonderful job in a very timely manner and I am very pleased with the job and will go back when I need additional service! and I am very pleased with the job and will go back when I need additional service! More

by tedamauch Verified Customer Verified Customer

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Robert is Top Notch! He went above and beyond in getting our repair resolved. Everyone else we spoke to gave us excuses. He went above and beyond in getting our repair resolved. Everyone else we spoke to gave us excuses. More

by mikestaples54 Verified Customer Verified Customer

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Anytime we deal with Southern Ford we receive Amazing service and everyone is very friendly. service and everyone is very friendly. More

by briancross99 Verified Customer Verified Customer

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Good service. ..nice waiting room...Excellent Service Advisor. I would recommend them to anyone. Thanks! ..nice waiting room...Excellent Service Advisor. I would recommend them to anyone. Thanks! More

by smoran17 Verified Customer Verified Customer

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Very good homie atmosphere work was fair no complaints was out in hour and half was out in hour and half More

by jeffatnite Verified Customer Verified Customer

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