Alisha Schofield

The service staff (Alisha, Sam) were friendly, efficient, professional. The service dept manager (Drew) listened to the issue on my car and acknowledged the possibility of a defect in the wiper post (that professional. The service dept manager (Drew) listened to the issue on my car and acknowledged the possibility of a defect in the wiper post (that broke and needed to get replaced) with a $100 credit towards the labor part of the bill. I only gave 4 star rating because of two reasons: 1. I still believe that the wiper post (made of stainless steel should not just simply break when unscrewing the bolt off it 2. Your prices are very very very high - $460+, parts and labor, for replacing the wiper post You should fix the screen in the waiting area (below the VW lighten up logo) that's supposed to allow for picking accessories. It is currently serving as a large calculator. I tried unplugging it and plugging it back in and that reset didn't work. More

by bdeval Verified Customer Verified Customer

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Thank you Michael for fitting me in the schedule to get my car serviced. I am so happy to be a customer here at Wellesley VW. my car serviced. I am so happy to be a customer here at Wellesley VW. More

by GEM_1974 Verified Customer Verified Customer

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Always happy with the service my car receives. 100% trust in the service department. The waiting room comfy with great treats. 100% trust in the service department. The waiting room comfy with great treats. More

by UTRUSTMETO Verified Customer Verified Customer

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Alisha was extremely helpful and knowledgeable. I was in a predicament with another dealership who was lying about Volkswagen not making parts. Alisha was able to put the parts aside for me and mak I was in a predicament with another dealership who was lying about Volkswagen not making parts. Alisha was able to put the parts aside for me and make sure my car was properly fixed. She was very responsive and great with follow through! Thank you for your help! More

by OLIVIA DESMOND Verified Customer Verified Customer

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They are honest about what services you need and not pushy about what is recommended pushy about what is recommended More

by ryanblopes Verified Customer Verified Customer

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Friendly, hyper-efficient customer service. Very easy to make an appointment, and they stayed in touch throughout. Thank you, Drew and team! Very easy to make an appointment, and they stayed in touch throughout. Thank you, Drew and team! More

by mAtlas Verified Customer Verified Customer

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If you want a VW, that’s the place to buy one. Friendly sales team and great service advisors. You definitely get the personal touch. Friendly sales team and great service advisors. You definitely get the personal touch. More

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Quality of work top notch! Attention to detail, very friendly staff and great coffee! I will be back for my all automotive needs Attention to detail, very friendly staff and great coffee! I will be back for my all automotive needs More

by MICHAEL_RIBKIN Verified Customer Verified Customer

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Customer service I received was excellent! From the initial intake and communication throughout the service, to the pickup of my car. It was a truly wonderful experience! Thank you! From the initial intake and communication throughout the service, to the pickup of my car. It was a truly wonderful experience! Thank you! More

by KBASS1 Verified Customer Verified Customer

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Worked with Alicia this time, and was very happy with her service. I have trusted Wellesley VW with all my service needs ever since I bought my car there, and will continue to do so. service. I have trusted Wellesley VW with all my service needs ever since I bought my car there, and will continue to do so. More

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