Alisha Schofield | Page 2

Very thorough. They recommend maintenance above and beyond the owner's manual, and it's a maybe 30% pricier than an independent mechanic. They do a good job though. They recommend maintenance above and beyond the owner's manual, and it's a maybe 30% pricier than an independent mechanic. They do a good job though. More

by james.johnson97 Verified Customer Verified Customer

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When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More

by nicolemills Verified Customer Verified Customer

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I have leased 4 VW Jetta's from Wellesley Volkswagen and last year bought my 2022 Jetta out of the lease, again through Wellesely Volkswagen. It is a terrific dealership to work with and through whom to hav last year bought my 2022 Jetta out of the lease, again through Wellesely Volkswagen. It is a terrific dealership to work with and through whom to have my Jetta's over the years serviced. More

by JON.STEFFENSEN Verified Customer Verified Customer

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I am always impressed with Karl's professionalism and honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's honesty. He always keeps me informed on the status of the work being completed with my car. If anything occurs that is out of the ordinary, he let's me know so I can make an informed decision. More

by sadams_5038 Verified Customer Verified Customer

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Great experience as always. The staff is attentive, keeps you updated on the progress of the work, and offers a couple of alternatives to potentially expensive repairs. We hav The staff is attentive, keeps you updated on the progress of the work, and offers a couple of alternatives to potentially expensive repairs. We have three VWs they care for and this is by far the best service experience we have had have previously worked with three dealership service departments and two private VW specialists. Wellesley wins. More

by edaum Verified Customer Verified Customer

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Wellesley VW's service department is superb! Everyone is courteous, professional, and knowledgeable! By far, the best dealership I have ever worked with! Everyone is courteous, professional, and knowledgeable! By far, the best dealership I have ever worked with! More

by Em Verified Customer Verified Customer

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The team at Wellesley Volkswagen consists of the consummate professionals. They will courteous, communicative and efficient. I’ve been to a few different dealerships over the years and this one ran consummate professionals. They will courteous, communicative and efficient. I’ve been to a few different dealerships over the years and this one ranks at the top of the list! More

by katiepren Verified Customer Verified Customer

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Friendly, easy to make appointment, car finished on time, repair competed on time. Happy customer. repair competed on time. Happy customer. More

by curfew-coeval-6h Verified Customer Verified Customer

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Alisha provided great advice and direction for the towing process (the breakdown happening on Storrow Drive Brighton - which was very stressful event) . Alisha also provided how diagnosis and repair process process (the breakdown happening on Storrow Drive Brighton - which was very stressful event) . Alisha also provided how diagnosis and repair process would proceed when the Tiguan arrived from the tow . That was done in a timely manner, and up to minute communication on the faulty part which caused the Tiguan to engine stopped in the travel lane And estimate, and additional advice on an overdue coolant flush. I greatly appreciate the great customer service provided by Alisha and the repair Technicians . More

by Gary S Verified Customer Verified Customer

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The oil change was good and the service overall was not bad. Would go again. bad. Would go again. More

by WEIGUO7187 Verified Customer Verified Customer

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