Alisha Schofield | Page 2

Alisha provided great advice and direction for the towing process (the breakdown happening on Storrow Drive Brighton - which was very stressful event) . Alisha also provided how diagnosis and repair process process (the breakdown happening on Storrow Drive Brighton - which was very stressful event) . Alisha also provided how diagnosis and repair process would proceed when the Tiguan arrived from the tow . That was done in a timely manner, and up to minute communication on the faulty part which caused the Tiguan to engine stopped in the travel lane And estimate, and additional advice on an overdue coolant flush. I greatly appreciate the great customer service provided by Alisha and the repair Technicians . More

by Gary S Verified Customer Verified Customer

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The oil change was good and the service overall was not bad. Would go again. bad. Would go again. More

by WEIGUO7187 Verified Customer Verified Customer

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Very quality repair of the door panels- better than ever now they function. We love what the tech has doen now they function. We love what the tech has doen More

by LITIANAPPLY Verified Customer Verified Customer

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I want to recognize the outstanding customer service I received from Alicia and Sam at the Wellesley dealership. From my very first phone call, they stood out from every other dealership I contacted. A received from Alicia and Sam at the Wellesley dealership. From my very first phone call, they stood out from every other dealership I contacted. After calling several places and feeling like I was being brushed off, it was such a relief to speak with Sam. His calm, reassuring demeanor immediately put me at ease during a very stressful situation. My air conditioning had stopped working on one of the hottest days of the year, and instead of making me feel like an inconvenience, he listened, reassured me, and made me feel confident that they would help. Because of the exceptional way Sam treated me over the phone, I drove about an hour to the Wellesley dealership. From the moment I walked through the door, Alicia continued that same level of exceptional service. She was warm, accommodating, and genuinely cared about making sure my vehicle was seen as quickly as possible. She also reassured me that they would determine the problem, which gave me tremendous peace of mind. Both Alicia and Sam demonstrated what true customer service should look like. Their professionalism, compassion, patience, and eagerness to help turned what could have been a frustrating experience into a positive one. They made me feel valued as a customer, and their kindness did not go unnoticed. I sincerely appreciate everything they did for me and believe their exceptional customer service deserves to be recognized and rewarded. Employees like Alicia and Sam are a tremendous asset to your dealership and are the reason customers continue to return and recommend your business. More

by DDAWNJA5402 Verified Customer Verified Customer

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Super helpful, friendly and managed my expectations well in a time where there was a tricky repair and I had a difficult timeline. Love this dealership. in a time where there was a tricky repair and I had a difficult timeline. Love this dealership. More

by LIZ41 Verified Customer Verified Customer

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Always excellent. Took some time because of part delivery but prompt service. Considerate polite etc Took some time because of part delivery but prompt service. Considerate polite etc More

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Alisha was terrific. Wonderful customer service! I truly felt she cared about my experience. She is a gem! Wonderful customer service! I truly felt she cared about my experience. She is a gem! More

by JENNIFERASH Verified Customer Verified Customer

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I started as a Wellesley VW customer when I moved to the area in 2019. At that time I was a VW customer. I have found the service center to be knowledgeable and fair priced. That was with my preowned 2014 V area in 2019. At that time I was a VW customer. I have found the service center to be knowledgeable and fair priced. That was with my preowned 2014 VW Passat. After 10 years with the Passat I traded up to a Jetta. The team in VW sales were great with me. I found a Jetta that checked all my boxes. I continue to be a VW Wellesley service customer. More

by tds0162 Verified Customer Verified Customer

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My service was easy to schedule and my car was delivered when promised. I especially appreciate the shuttle service that Wellesley VW provides. Jeff is so helpful when I have to drop my car off and I need a when promised. I especially appreciate the shuttle service that Wellesley VW provides. Jeff is so helpful when I have to drop my car off and I need a ride to work. Thank you! More

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Very professional, polite, and service was efficient. Waiting room was decently stocked which made waiting tolerable. Waiting room was decently stocked which made waiting tolerable. More

by Mbreen24 Verified Customer Verified Customer

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