Allen Belcher | Page 30

Good sales and maintenance services and fair prices My sales representative is Casey Duffy. Just leased my tenth car at this dealer and my fourth with Casey. They are extremely easy to deal with and ver My sales representative is Casey Duffy. Just leased my tenth car at this dealer and my fourth with Casey. They are extremely easy to deal with and very helpful when you have questions, especially about new models with complex features. Prices are reasonable, and while probably not the lowest possible, their positive and respectful attitude as well as an efficient and friendly service department makes it a great experience to lease with them. More

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Totally professional and 1st Class I loved the professional experience! I have had three Mercedes in the past and am so happy to be back! Mercedes of Annapolis made the whole process I loved the professional experience! I have had three Mercedes in the past and am so happy to be back! Mercedes of Annapolis made the whole process absolutely painless. My Sales Associate Andrew Gallagher was professional and very knowledgeable about the different models. The manager and the financial executive were all very pleasant and helped to make the transaction as quick and efficient as possible. The showroom was well stocked with a variety of all the models. Even the "car runner" were super friendly and professional. I would highly recommend Mercedes of Annapolis to other buyers. More

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Andy Gallagher is The Best! Andy Gallagher at Mercedes Benz of Annapolis, MD gave me Five Star Excellent Service! He assisted me with my trade in, he took his time to find out e Andy Gallagher at Mercedes Benz of Annapolis, MD gave me Five Star Excellent Service! He assisted me with my trade in, he took his time to find out exactly what I wanted and what fit my lifestyle. He is so gracious and accommodating. He made sure that everything I needed was taken care of, including taking care of an existing service center invoice. Andy got me into a brand new GLC350e hybrid while taking care of my existing C250 trade in. He handled it all so seamlessly. Andy also had a team of folks who were extremely friendly and accommodating. I will definitely be a return customer. Thanks Andy! More

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Excellent service in leasing This is our fourth Mercedes from Annapolis Mercedes. As always professional treatment by all at the dealership. Jim Holthaus once again provided marve This is our fourth Mercedes from Annapolis Mercedes. As always professional treatment by all at the dealership. Jim Holthaus once again provided marvelous service in putting together all the paperwork, making sure the car was in perfect condition and explaining new features. Mercedes Benz of Annapolis is highly recommended for great, friendly service. More

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Great experience I had a great experience purchasing my car at Mercedes Benz with Jim Holthaus as my salesperson. He was professional and knowledgeable. I especially I had a great experience purchasing my car at Mercedes Benz with Jim Holthaus as my salesperson. He was professional and knowledgeable. I especially appreciated the way Jim was patient with me as I went through the process of discerning what I was going to purchase. More

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Great experience I can't express enough what a great experience it was to buy my first Mercedes Benz. Jeff was a great salesman, he was very professional and not pushy I can't express enough what a great experience it was to buy my first Mercedes Benz. Jeff was a great salesman, he was very professional and not pushy at all. He took the time with me over the phone a week prior to me coming to Annapolis, to help me look for the right truck. The dealership is very clean and they have a large selection to choose from. He was even willing to help go the extra mile , that if he didn't already have the truck he would find it. Alan was great to. We were at the dealership until closing and he took the time to search for us to get the best interest rate. I hope this review will save you time, that I wasted looking at other dealerships. I can't say enough great things about my experience. Thank you Mercedes Benz of Annapolis. More

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Salesperson was a great guy...management not so much. Purchased a pre-owned vehicle (so I thought) only to receive a call 3 weeks later from the finance manager telling me that there was an issue with Purchased a pre-owned vehicle (so I thought) only to receive a call 3 weeks later from the finance manager telling me that there was an issue with the bank and that they could not sell me GAP insurance due to my status as a military spouse. I would need to sign another buyers order and either get no GAP insurance or have to secure a different loan. Fortunately, my credit union offered acceptable loan terms with GAP. I spoke to the Sales GM, Mike, and explained that due to the inconvenience of having to go get my loan paperwork reprinted, review/sign the buyers order paperwork (again) and overall just having this issue weigh on me for a week while I was out of town that I would like the $299 processing fee refunded to compensate me for the hassle. Apparently Mike can't make a $300 decision on his own and had to consult the owner, resulting in an offer of $150 to me (since I had to go get them a check, says Mike). Clearly, these guys are missing the point. Getting them a check wasn't difficult, it's more of the principle -- they screwed up and I had to do some running around and worry about not having a secured contract for the vehicle. Last time I or any of my family will ever deal with these folks. More

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"Exceeds Expectations!" Andrew Gallagher is awesome! I asked Asher Chaudry if Andrew could be cloned.He was extremely easy to work with. He helped me get exactly what I was l Andrew Gallagher is awesome! I asked Asher Chaudry if Andrew could be cloned.He was extremely easy to work with. He helped me get exactly what I was looking for in my car. Very friendly dealership, would definitely recommend. Thanks Andrew for providing A+++++ service. More

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Just a great experience purchasing our new car From the time that I emailed the dealer to the talks on the phone, to the purchase of the car this dealership is the absolute best. Customer service i From the time that I emailed the dealer to the talks on the phone, to the purchase of the car this dealership is the absolute best. Customer service is outstanding. Highly recommend them to anyone in search of a new benz! More

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Great Experience From start to finish everything was smooth and seamless. I was thoroughly impressed with the whole experience and I definitely would buy from them in From start to finish everything was smooth and seamless. I was thoroughly impressed with the whole experience and I definitely would buy from them in the future. More

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