Alyssa Krauth

North Penn Mazda responded

Thank you for your feedback Carol. We truly appreciate your loyalty over the years, and we're very sorry to hear about your recent experience—it’s not the standard we aim to uphold. Your comments about the missing valve stem caps, the scratch on the hood, and, most importantly, the way your concerns were addressed are deeply concerning. Regardless of whether a vehicle is new or pre-owned, every customer deserves respectful, thoughtful service. We take your feedback seriously and will be addressing this internally to ensure better communication and attention to detail moving forward. If you're open to it, we would welcome the opportunity to discuss this further and try to make things right. Please feel free to reach out directly at 215-822-1361 Ext: 1389 or email kyle@northpennmazda.com, Kyle Neith. Thank you again for bringing this to our attention.

North Penn Mazda responded

Thank you so much for the fantastic 5-star review! We're thrilled to hear you had another great experience with the team here at North Penn Mazda. It means a lot to know you found everyone helpful and professional—and we’re even more excited that you’re loving your new car! We truly appreciate your continued support and look forward to seeing you again down the road.

North Penn Mazda responded

Thank you so much for the kind words! We're thrilled to hear that Dan made you feel welcome and took the time to listen and find the right options for you. He's truly dedicated to creating a great experience, and we’re so glad that came through during your visit. We appreciate your recommendation and look forward to helping you again in the future! 🚗👏😊