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Alyssa Moran

Overview Reviews (408)

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Alyssa Moran

Alyssa Moran | Page 13

Used Car Manager

Herb Chambers Toyota of Auburn

809 Washington St
Auburn, MA 01501

4.9

408 Reviews

4.9

408 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (408)

408 Reviews of Alyssa Moran

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October 01, 2023

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I needed a State Inspection and Julian helped on a busy Saturday. Excellent customer service Saturday. Excellent customer service More

by Irdi

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Juljan Imeraj

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Oct 03, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for your confidence in Herb Chambers Toyota of Auburn, and for your business. We are grateful to have you as a customer!

September 29, 2023

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Awful! Will never return. Service department overcharged and lied about parts needed. 200.00 for only 2 screws replaced in heat shield I bought there and Will never return. Service department overcharged and lied about parts needed. 200.00 for only 2 screws replaced in heat shield I bought there and paid 460.00 a few Months ago. I bought multiple cars there, and serviced there for many years. Never again More

by Bleemorris66

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Recommend Dealer

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Oct 06, 2023 -

Herb Chambers Toyota of Auburn responded

We're sorry to read about your experience with our service department. We always aim for transparency and fair pricing, so it's concerning that you feel overcharged. It sounds like we need to look into this further. Please reach out directly so we can address these concerns together. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

September 25, 2023

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Sad I went in for an oil change and they did not do an oil change I’m very disappointed. oil change I’m very disappointed. More

by Arduinorobert

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Oct 06, 2023 -

Herb Chambers Toyota of Auburn responded

We're sorry to read about your experience and regret you felt disappointed after your visit. Please reach out to discuss how we can make this up to you. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

Oct 06, 2023 -

Arduinorobert responded

I thought that I was entitled to 3 free oil changes. Or services. It was a total waste of my time to go to the service center for a tire rotation that wasn’t needed Thank you Bob Arduino

September 23, 2023

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Great customer service, starting with the sales team and finishing with the maintenance support group. I have bought two cars with them in fourth years. finishing with the maintenance support group. I have bought two cars with them in fourth years. More

by Alex

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Dhimitri Lako, Hai Lam, James Banach, Jason Hull, Juljan Imeraj , Tomi Tsitsos

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Sep 26, 2023 -

Herb Chambers Toyota of Auburn responded

Alex, it's fantastic to know you've had consistently great experiences with our team at Herb Chambers Toyota of Auburn. We're grateful for your loyalty over the years and look forward to serving you in the future!

September 14, 2023

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Very Happy with the service that we get at Herb Chambers and today was no different! Always a pleasure to go to Herb Chambers Auburn!!! Alyssa was terrific in her communication! and today was no different! Always a pleasure to go to Herb Chambers Auburn!!! Alyssa was terrific in her communication! More

by Les

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Recommend Dealer

Yes

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Sep 15, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the 5-star rating! We're glad to know you had a positive service experience with Alyssa at Herb Chambers Toyota of Auburn. We appreciate your support and see you again! Have a great ride!

September 12, 2023

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I was treated with the upmost professionalism. Very happy with everything . Never had it quite so easy , with everything being explained Very happy with everything . Never had it quite so easy , with everything being explained More

by Torrescj

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Recommend Dealer

Yes

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Sep 14, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the 5-star rating! We're delighted to know you had a smooth and professional experience at Herb Chambers Toyota of Auburn. We'll see you again! Safe travels!

September 09, 2023

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Awesome Service Dept. Great customer service. I have purchased 6 vehicles there and I will continue to be a loyal customer now and in the future. Thank you Alisha for a Great customer service. I have purchased 6 vehicles there and I will continue to be a loyal customer now and in the future. Thank you Alisha for always greeting me with a smile and mentioning me by name. More

by ddelfem

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Recommend Dealer

Yes

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Sep 12, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the 5-star rating! We're happy to know that you had a great service experience with Alisha at Herb Chambers Toyota of Auburn. We appreciate your recommendation and see you again! Have a great ride!

September 05, 2023

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They were very informative, pleasant and got me in and out quickly. Marie helped me and was so wonderful. Thanks! You are appreciated out quickly. Marie helped me and was so wonderful. Thanks! You are appreciated More

by dchenette78

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Recommend Dealer

Yes

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Sep 05, 2023 -

Herb Chambers Toyota of Auburn responded

Thanks for the positive feedback! We're glad to know Marie and our team at Herb Chambers Toyota of Auburn were able to assist you efficiently. Your appreciation means a lot! Safe travels!

August 28, 2023

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Herb Chambers Auburn has a professional staff that always looks to make their customers at ease with the work they do. It is a comfortable setting to wait in as well. looks to make their customers at ease with the work they do. It is a comfortable setting to wait in as well. More

by djgoodnow701040

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Recommend Dealer

Yes

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Aug 30, 2023 -

Herb Chambers Toyota of Auburn responded

We're glad to know you found our staff professional and the environment comfortable at Herb Chambers Toyota of Auburn. We always aim for customer satisfaction, so your feedback is much appreciated! Hope to serve you again soon.

August 16, 2023

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The service was quick and the service writer was friendly and efficient. Comfortable waiting area. and efficient. Comfortable waiting area. More

by Pstarkus

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Dat (Brian) Le

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Aug 16, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your prompt service experience with our team at Herb Chambers Toyota of Auburn! We'll see you next time! Have a great day!