Great service and a professional way of dealing with the
customer. Service was accomplished in a timely manner.
customer. Service was accomplished in a timely manner.
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by TWHIT4
Verified Customer
Verified Customer
Service Price Transparency
Jan 05, 2026 -
Lawton Kia responded
Thank you! We’re glad you had a positive experience and that your service was handled promptly and professionally.
It was fast as possible, no unnecessary waiting.
The people I worked were very polite and new what they were doing
The people I worked were very polite and new what they were doing
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by azeldagutierrez1
Verified Customer
Verified Customer
Other Employees Tagged:
Amanda Luttrell
Dec 31, 2025 -
Lawton Kia responded
Thank you for your feedback! We’re glad our team was polite, knowledgeable, and able to get you in and out quickly. We appreciate your visit!
Helpful and nice They took very good care of me and my
car Kind Easy
car Kind Easy
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by Isiah.merriman2005
Verified Customer
Verified Customer
Other Employees Tagged:
Amanda Luttrell
Dec 31, 2025 -
Lawton Kia responded
Thank you for the kind feedback! We’re glad our team took great care of you and your car. We appreciate your visit!
Prompt, courteous and exceeded my expectations The
service they are performing is beyond what I expected
service they are performing is beyond what I expected
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by burkp
Verified Customer
Verified Customer
Other Employees Tagged:
Amanda Luttrell
Dec 29, 2025 -
Lawton Kia responded
We appreciate your feedback! It’s great to hear our service went above and beyond. If we can be of further assistance, do not hesitate to reach out.
Did not honor the price listed online.
Reached out for feedback. Never replied to feedback back.
Reached out for feedback. Never replied to feedback back.
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by d3
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2025 -
Lawton Kia responded
Thank you for your feedback. We’re sorry to hear about your experience and would welcome the opportunity to discuss it further. Please reach out to us directly.
I love how they let me know when it's about ready and
that they put no pressure on me when my husband isn't with me to decide if he wants the extra or possibly needed service.
that they put no pressure on me when my husband isn't with me to decide if he wants the extra or possibly needed service.
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by ndennington
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2025 -
Lawton Kia responded
We’re glad you felt informed and comfortable during your visit! We appreciate your business and thank you for taking a moment to share your experience.
The service department is fantastic!
Amanda and Allan are beyond great employees. They deserve a nice Christmas bonus and wage increases!
Amanda and Allan are beyond great employees. They deserve a nice Christmas bonus and wage increases!
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by Smitty1181
Verified Customer
Verified Customer
Other Employees Tagged:
Amanda Luttrell
Dec 08, 2025 -
Lawton Kia responded
Thank you for sharing! We’re glad Amanda and Allan made such a positive impression and appreciate your kind words.
The dealership is very professional and very friendly
keep you informed the whole time that you are their
keep you informed the whole time that you are their
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by Cpeggyplatner47
Service Price Transparency
Dec 01, 2025 -
Lawton Kia responded
Thank you for your feedback! We’re glad you found our team professional, friendly, and keeping you informed throughout your visit.
Always very professional and very friendly service
members their service is always very good and fast
members their service is always very good and fast
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by Cpeggyplatner47
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Lawton Kia responded
Thank you for sharing! We’re glad our team consistently provides friendly, professional, and efficient service.
I bought a used 2025 Chrysler Pacifica from Lawton Kia.
It was delivered with a chipped windshield, no front-passenger floor mat, a broken interior light bracket, no spare tire or jack, and an accident on
It was delivered with a chipped windshield, no front-passenger floor mat, a broken interior light bracket, no spare tire or jack, and an accident on the rear-passenger side (that was not on the CarFax). The accident had been repaired but poorly repainted with numerous paint chips. My fault for buying a car sight unseen but I would think the sales person would have disclosed an accident when I had directly asked him.
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by zkwhitt
Verified Customer
Verified Customer
Dec 11, 2025 -
Lawton Kia responded
Thank you for sharing your feedback, Mr. Whitt. We’re sorry the vehicle did not meet your expectations upon delivery. Since you chose not to come to the dealership, we sent multiple videos of the vehicle and the CarFax report to ensure transparency. Upon delivery to Grapevine, TX, you were given the opportunity to test drive the vehicle to ensure your satisfaction before the salesman returned. We regret the experience was not ideal and appreciate your feedback.