Amauri Rosario | Page 6

Jade Muñoz Was extremely courteous, accommodated to our schedule at all times, and above all extremely respectful. She followed up to make sure that we had all our needs satisfied. I was very diligent wit schedule at all times, and above all extremely respectful. She followed up to make sure that we had all our needs satisfied. I was very diligent with the documentation needed for our new hybrid vehicle. Should you decide for Alex’s vehicle? Don’t hesitate to go to LEXUS of North Miami and ask for Jade!!!! You will not regret it More

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The dealership was nice and somewhat easy to go through. Konstantinos was fantastic and honest. Konstantinos was fantastic and honest. More

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Very grateful to Diego for his help, his explanations made the entire process of purchasing my car much easier. In short, a professional. made the entire process of purchasing my car much easier. In short, a professional. More

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Danielle was extremely relatable and helpful during my leasing experience. She answered and addressed all of my questions. and concerns. leasing experience. She answered and addressed all of my questions. and concerns. More

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As with all dealers, they try to scam you and play unending pricing games. Advertised car price as Lexus pre owned certified turns into them trying to add $4000 to the price for the certification but unending pricing games. Advertised car price as Lexus pre owned certified turns into them trying to add $4000 to the price for the certification but then their advertising is misleading. They dont go over every detail, they only answer the questions you ask. They dont provide documentation showing proof of preowned certification. They dont provide a document that tells you what should come with a preowned certified car either (e.g., should get two keys not one). Then the finance guy plays more games and the way the numbers are handled differ each step of the way so there always ends up being a difference in price agreed upon and always in the dealers favor. Why cant there be transparency in the process. Very disappointed and the finance managers have attitudes when you ask questions. Anyone buying from this dealer should have their ducks in order and be ready to walk away in the eleventh hour when the gaming of the customer continues. Love my car but despise the experience. And of course no one from the dealer responds to inquiries about confirming receipt of insurance binder or transfer of title paperwork once you leave and you are left to fight and risk insurance and tag transfer issues due to lack of responsiveness. Lack of professional quality service. More

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Excellent service and attention. Personnel is prompt to assist and take care of your needs Personnel is prompt to assist and take care of your needs More

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I didn't have a problem with the dealership directly. I had a problem with one of its salespersons. This was the second car I leased from him, 2019 ES350, and It was fine. The second, a 2021 NX 300, I aske had a problem with one of its salespersons. This was the second car I leased from him, 2019 ES350, and It was fine. The second, a 2021 NX 300, I asked him a question that was important to me, I got the wrong answer, he knew the right one, I trusted him. I found out the right answer when I got home, the deal was already done! More

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Very good experience , friendly professional ,easy fast trade in . Always answers my phone calls and answers all questions. I recommend highly you go to North Miami Lexus . trade in . Always answers my phone calls and answers all questions. I recommend highly you go to North Miami Lexus . More

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Outstanding service Excellent customer service from everyone, very professional and friendly staff, I was skeptical at first but was pleasantly surprised to have such a s Excellent customer service from everyone, very professional and friendly staff, I was skeptical at first but was pleasantly surprised to have such a smooth and easy process. Highly recommend this dealership. More

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Great customer service Extremely satisfied with my purchase , Syed who was my finance did a phenomenal job to make that I was in and out of the dealership. It was the best c Extremely satisfied with my purchase , Syed who was my finance did a phenomenal job to make that I was in and out of the dealership. It was the best car buying experience by far. Thanks to Amaury and syed! More

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