Amber Straubing | Page 5

Very professional, polite and on time. Everyone was very patient and listen to my concerns with my truck. I cannot thank Amber enough on taking care of me and my truck! Everyone was very patient and listen to my concerns with my truck. I cannot thank Amber enough on taking care of me and my truck! More

by Tom.taff Verified Customer Verified Customer

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I don’t know if there was a miscommunication or what. I called to get a price on parts I thought I may need which I was given. Then I was transferred to a SA to see how much it would cost to install sinc I called to get a price on parts I thought I may need which I was given. Then I was transferred to a SA to see how much it would cost to install since I’d prefer a dealer install for these particular parts (it involves the inteli key system which needs reprogramming if changed) and was quoted $530 for the part and a total $972 with install. This was a 2.5 hour job. I was later told the $972 was labor only. So your labor rate is $488 an hour? Thats absolutely criminal. But then if I wanted the job done we somehow got to $1640 something. And that was won out replacing door tumblers which I didn’t need as explained by Countryside Nissan and could still use the new inteli key system to start the car. I did not have to change to an analog ignition system. I realize it’s discontinued but I found 2 at dealers out of state Luckily you had to order those parts so you let me take the car and I’m so glad I did. I checked with two other dealers and the next highest amount I was quoted was $1204 and I got a quote from I94 Nissan for $1049. Including programming (which should be included since it’s necessary for the new parts but apparently an additional charge) But the worst part is that the technician was wrong and those parts wouldn’t have solved my issue. It turns out that it’s the after market remote start not signaling the anti theft interlock to release the ignition which can be reprogrammed for $45 or worst case scenario replaced for $399. This whole situation was a debacle from start to finish. More

by paramedic924 Verified Customer Verified Customer

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Fixed everything to what I know of car is working and driving great thanks so much driving great thanks so much More

by bfriend916 Verified Customer Verified Customer

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The service dept. is very friendly, knowledgeable, I’m always satisfied with the service that I have received in the passed 20 years is very friendly, knowledgeable, I’m always satisfied with the service that I have received in the passed 20 years More

by SKOSMALA Verified Customer Verified Customer

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My issue with my leak was found and taken care completely. Best part it is backed for a whole year in case something happens again. completely. Best part it is backed for a whole year in case something happens again. More

by uribe45 Verified Customer Verified Customer

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Raul really came through for me and fixed my car! ! Very good man and I will recommend Kelly Nissan to everyone who is looking for a car ! Very good man and I will recommend Kelly Nissan to everyone who is looking for a car More

by JLF228 Verified Customer Verified Customer

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The service department is great and they work really fast and efficient. Thank you service. and efficient. Thank you service. More

by LOVINGMYLIFE171 Verified Customer Verified Customer

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Amber did an outstanding job work ethics professionalism truly a answer to your company Kelly Nissan truly a answer to your company Kelly Nissan More

by MIZSTATON1 Verified Customer Verified Customer

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Okay just wished you offer a loaner vehicle until all repairs are completed O Kay repairs are completed O Kay More

by sheldeb0 Verified Customer Verified Customer

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Brand new car been in the shop over a month. I've only had it 5 months I've only had it 5 months More

by kashondrarobinson Verified Customer Verified Customer

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