Amber Straubing
Amber Straubing at Kelly Nissan

Amber Straubing

Service Advisor

Kelly Nissan

4300 W 95th Street
Oak Lawn, IL 60453

4.7
87 Reviews
4.7

87 Reviews

Write a Review

87 Reviews of Amber Straubing

October 19, 2025

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Employee Rating

Daniel was a very kind person and was able to answer all of my questions. More

by bbarboza480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raul Zambudio, Daniel Cuevas

Oct 20, 2025

Kelly Nissan responded

Thank you for the five star review!

October 19, 2025

Dealership Rating
Employee Rating

I paid a mandatory $215 for a repair estimate. I received a 3 minute video only. No cost of parts or labor. No detailed estimate. No work done. What was the $215 for? This used to be a reput More

by maxikams
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Raul Zambudio

Oct 25, 2025

Kelly Nissan responded

We apologize for your unsatisfactory experience. Our team is committed to providing thorough and transparent estimates. We will make sure to follow up with Raul Zamudio to address your concerns and provide a more detailed explanation of the $215 fee. Thank you for your feedback and loyalty as a longtime customer.

October 15, 2025

Dealership Rating
Employee Rating

Amber was very helpful in making my appointment and answer all questions about my vehicle when I got there More

by Minniew1952
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Raul Zambudio

October 12, 2025

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The service was great. I am glad I decided to bring it to Kelly Nissan More

by Jas
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Recommend Dealer
Yes
Oct 15, 2025

Kelly Nissan responded

Thank you for the five star review!

October 10, 2025

Dealership Rating
Employee Rating

Arrived at facility was met by staff who checked me in rapidly and informed me it would be approximately 1 hour and 30 min. Oil change was completed recommended maintenance was explained, work completed More

by Jeff I.
Service Price Transparency
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Recommend Dealer
Yes
Oct 13, 2025

Kelly Nissan responded

Thanks for the five star review!

October 07, 2025

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Amber was GREAT! Attentive, listened carefully, knowledgeable, . I want her as my regular person for services.. More

by nedrar10
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Recommend Dealer
Yes
Oct 09, 2025

Kelly Nissan responded

Thank you for the five star review!

October 06, 2025

Dealership Rating
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Communication wasn't the best. I'v been coming to Kelly Nissan for many, many years to this is the most disappointed that I've ever been. More

by SYBRADLEY925
Recommend Dealer
No
Oct 09, 2025

Kelly Nissan responded

We are sorry about the lack of communication. We will work towards being better at communication.

October 06, 2025

Dealership Rating
Employee Rating

My car was taken in right away and I received an update of any work that was found and needed to be done. My car was finished before expected. More

by allen_finley63
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Workmanship
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Recommend Dealer
Yes
Oct 09, 2025

Kelly Nissan responded

Thank you for the five star review!

October 05, 2025

Dealership Rating
Employee Rating

They were very clean, efficient, nice and very helpful during my visit definitely going back. More

by bbarboza480
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2025

Kelly Nissan responded

Thank you for the five star review!

October 03, 2025

Dealership Rating
Employee Rating

Service was awesome. I love the fact they check everything. Keeping me on top of repairs and what I need done asp. The video while checking my car. Showing what wrong. Th More

by BONNIELIVE865
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2025

Kelly Nissan responded

Thank you for the five star review!

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