Amber Young
Amber Young at Otto Cadillac
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Amber Young | Page 29

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.7
297 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

11 yrs, 5 mos

Languages Spoken

English English

4.7

297 Reviews

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297 Reviews of Amber Young

October 09, 2022

Dealership Rating
Employee Rating

Communication was not good. If phone calls were returned so questions could be answered the process would have been more efficient. More

by bun38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Otto Cadillac responded

Hello and thank you for giving us feedback regarding the lack of communication that you experienced with our service department. Unfortunately, one of our staff members who was handling your needs was out sick for a few days last week and we dropped the ball. We apologize for the inconvenience and will be reviewing our processes to ensure that this kind of thing doesn't happen in the future. Once again, thank you for your feedback. Kindest Regards, Meghan Serrell General Manager Otto Cadillac mserrell@ottocars.com 518-869-5000

October 05, 2022

Dealership Rating
Employee Rating

Awesome service as always! Bill and the team take care of everything and make sure all is right. More

by r.piscitelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

October 05, 2022

Dealership Rating
Employee Rating

Billy and the whole service team are incredibly attentive and work to ensure the customer is satisfied. Otto is lucky to have them More

by gavin8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley, Jeff Wright

October 04, 2022

Dealership Rating
Employee Rating

Great group of friendly staff. Clean comfortable surroundings. Workers never leave car soiled and car being wash is a definite plus! Thank you!! More

by Eleanor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Dawn Crossley, Sorry if I missed anyone. All are very nice and professional

September 29, 2022

Dealership Rating
Employee Rating

Dawn originally setup my appointment. Amber met me as I pulled up. She got me over to Dawn. I was given a loaner and within a few hours Amber called and said my car was set. She also info More

by psomers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dawn Crossley

September 28, 2022

Dealership Rating
Employee Rating

Friendly staff , nice atmosphere and great show room. - great customer service and really I don’t need 15 words More

by afd601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 26, 2022

Dealership Rating
Employee Rating

Dealership is clean, the service personnel are courteous and are always willing to assist in any way More

by Dlaurey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

September 21, 2022

Dealership Rating
Employee Rating

free oil change expired and was charged when I was on the telephone when making the appointment it would be free. Had the girl double check because if I had to at I would not have driven an hour one way More

by labandsaintlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 21, 2022

Otto Cadillac responded

Hello and thank you for submitting your review, We would like to apologize for the miscommunication of your service advisor. Your service should have been free and we made a mistake. Amber should be reaching out to you to return the money you paid. We would also like to comp your next oil change and tire rotation as well. Once again we are very sorry for the miscommunication. Thank you for choosing Otto Cadillac for your automotive needs. Kindest Regards, Meghan Serrell General Manager Otto Cadillac mserrell@ottocars.com 518-869-5000

September 20, 2022

Dealership Rating
Employee Rating

Service at Otto is always good. I normally give 5 stars butt the oil change and tire rotation on my car took over 1 1/2 hours to complete. I did have an appointment so I had anticip More

by rebecca.santorelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 19, 2022

Dealership Rating
Employee Rating

Very professional. Went above and beyond to take care of my concerns. Was very pleased with outcome More

by nickuzzo32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto , Bill McLean, Dan Zukowski, Roger Prentiss , Dawn Crossley, Jeff Wright

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