Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 44

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
715 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

715 Reviews

Write a Review

715 Reviews of Amber Young

April 04, 2024

Dealership Rating
Employee Rating

Excellent customer service. Service Writer Amber was very professional. Service was also speedy. Great dealership. More

by katypinckney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 02, 2024

Dealership Rating
Employee Rating

Quality service by a knowledgeable team of service professionals Been relying on them for 16 years. More

by HappyCustomer
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

April 02, 2024

Dealership Rating
Employee Rating

Excellent Very pleasant people. dealership is always clean.service is prompt.highly recommended Have bought different kinds of cars&otto is the best More

by guidry049
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

April 02, 2024

Dealership Rating
Employee Rating

Friendly and concise in explaining all options. Provides options to help make sure the car is in the best condition. No pressure and Happy to answer any questions More

by wwiley51
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

April 02, 2024

Dealership Rating
Employee Rating

A a a a a a a a aca a a a a a a a a a a a a More

by rhehman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 02, 2024

Dealership Rating
Employee Rating

Very pleasant, quick to get my car in and work started. So much so that I felt a little rushed to talk about my service needs. Dealership was clean, neat, and very professional More

by dzgnman
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

April 02, 2024

Dealership Rating
Employee Rating

Long wait for simple oil change. Was told my wheel could fall off if I don't fix a $700 repair. I declined service pending second opinion. More

by PATRICK43
Recommend Dealer
No

Other Employees Tagged: Amber Young

Apr 02, 2024

Otto Cadillac responded

Patrick, I am sorry to hear that you had a less than desirable experience during your last service visit. From what I understand, our service department mentioned to you that your vehicle needed a repair in order to pass inspection and that the worst case scenario would be that the wheel could potentially fall off. Our service department takes safety seriously. Amber was just letting you know the potential risks of not repairing the vehicle and leaving it in it's current condition. The costs associated with repairs can often be expensive. We are sorry about having to be the bearer of bad news regarding your repair. Please let me know if our service department could do anything different in the future. Feel free to contact me directly with any questions or concerns. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

March 30, 2024

Dealership Rating
Employee Rating

Very friendly. Good work. Explained everything that was going to be done and what needed to be done . More

by EBASLE
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

March 28, 2024

Dealership Rating
Employee Rating

Pretty good and friendly and willing to listen and help. Some light came on the dash after having my.breaks changed. Probably nothing but they checked it out for me. More

by jjoel
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

March 27, 2024

Dealership Rating
Employee Rating

Good service, efficient and friendly. Have used Otto for service and sales for MANY years. More

by tr.golden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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