Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 66

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
704 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

13 yrs, 4 mos

Languages Spoken

English English

4.7

704 Reviews

Write a Review

704 Reviews of Amber Young

March 02, 2023

Dealership Rating
Employee Rating

It was extraordinary service and attention to my needs. Car was ready earlier than expected More

by Dudley.larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 27, 2023

Dealership Rating
Employee Rating

Very friendly people, everything is fine efficiently, no waiting no hassle. Up to the Cadillac standard!! More

by philgiguere1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley

February 20, 2023

Dealership Rating
Employee Rating

Everyone at Otto Cadillac is super friendly, professional and the service is great. Top notch! More

by kelliziobro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley

February 18, 2023

Dealership Rating
Employee Rating

As always, the service was excellent. Was able to use the WiFi and watch the local news. More

by LMORTIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

February 15, 2023

Dealership Rating
Employee Rating

Everyone is very professional and friendly. They also take you in on time which now a days is rare. More

by jpalka1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 13, 2023

Dealership Rating
Employee Rating

I had a very good experience with the service department. Amber Young was great with a positive attitude!! More

by abigness40
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

February 13, 2023

Dealership Rating
Employee Rating

Friendly. Professional. Excellent customer service. Accommodating. Service dept kept me apprised of stages of service on my car. I was only in for recall notic More

by debmaloney28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

February 10, 2023

Dealership Rating
Employee Rating

Great happy respect satisfaction love pleasure honesty beautiful no money no honey thanks so much More

by ibosalman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley, Jeff Wright

February 01, 2023

Dealership Rating
Employee Rating

I realize business is slow,but trying to push false diagnosis on your customer is a xxxx shame. More

by Bulldogz4300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam Charbonneau

Feb 02, 2023

Otto Cadillac responded

Hello, I am very sorry to hear that you had a less than desirable experience at our service department. I can assure you that your diagnosis tests were not manipulated in any way. Otto Cadillac has been a successful, reputable business for over 40 years and we are not in the business of creating a false diagnosis to increase business or revenue. If you would like to discuss this matter with me directly, please call the number at the bottom of this response. I appreciate your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Feb 02, 2023

Bulldogz4300 responded

I stand by my remarks and have a mechanic to back up what I have accused Otto Cadillac for. Bed business practices, fudging pressure guage reading to make things look worse that they were. Also insisting on wheel alignment that wasn't needed

January 27, 2023

Dealership Rating
Employee Rating

I've been coming to Otto Cadillac for service for more than 13 years. They are always able to schedule my appointments at my convenience and I have never experienced any problems with the work that was do More

by ctrisca1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley, Jeff Wright

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