Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 69

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
704 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

13 yrs, 4 mos

Languages Spoken

English English

4.7

704 Reviews

Write a Review

704 Reviews of Amber Young

November 10, 2022

Dealership Rating
Employee Rating

Great dealership. Otto goes out of their way to satisfy their customers. I would definitely recommend them! More

by PATRICK.ROOHAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 10, 2022

Dealership Rating
Employee Rating

Detailed explanations. Web link to track service progress, always friendly people offering to help. Even get sulfide wash and vacuuming. Small service waiting area. At More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 31, 2022

Dealership Rating
Employee Rating

The service was outstanding as usual. Everyone was polite and professional. Bill, the service manager is great. More

by jherrit1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley, Jeff Wright

October 29, 2022

Dealership Rating
Employee Rating

In all the times of buying cars I have never been treated with as much respect, it was a very nice experience More

by dbableman
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Declan Cohen, Ian Maher, Steve LeMon , Dawn Crossley

October 13, 2022

Dealership Rating
Employee Rating

Had a minor issue with my Cadillac- brought it in and it was fixed - NO CHARGE More

by afd601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley, Jeff Wright

October 11, 2022

Dealership Rating
Employee Rating

Otto service has always been great and professional. The staff always keeps you informed of the progress on your vehicle. More

by louie915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 09, 2022

Dealership Rating
Employee Rating

Communication was not good. If phone calls were returned so questions could be answered the process would have been more efficient. More

by bun38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Otto Cadillac responded

Hello and thank you for giving us feedback regarding the lack of communication that you experienced with our service department. Unfortunately, one of our staff members who was handling your needs was out sick for a few days last week and we dropped the ball. We apologize for the inconvenience and will be reviewing our processes to ensure that this kind of thing doesn't happen in the future. Once again, thank you for your feedback. Kindest Regards, Meghan Serrell General Manager Otto Cadillac mserrell@ottocars.com 518-869-5000

October 05, 2022

Dealership Rating
Employee Rating

Billy and the whole service team are incredibly attentive and work to ensure the customer is satisfied. Otto is lucky to have them More

by gavin8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley, Jeff Wright

October 05, 2022

Dealership Rating
Employee Rating

Awesome service as always! Bill and the team take care of everything and make sure all is right. More

by r.piscitelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

October 04, 2022

Dealership Rating
Employee Rating

Great group of friendly staff. Clean comfortable surroundings. Workers never leave car soiled and car being wash is a definite plus! Thank you!! More

by Eleanor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Dawn Crossley, Sorry if I missed anyone. All are very nice and professional

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