"The dealership demonstrated great customer orientation"
When my wife and I arrived at the dealership, we had a clear idea of what kind of car we wanted. The sales person, Stephen Turner, did his best to find the car that exactly met our needs and finally found it at a different dealership. So MB Laguna Niguel arranged for a transfer, and I could pick up the car 2 days later. Never was any attempt made to talk us into buying a different, e.g. more expensive, model or a car of the same model with slightly different features that was already at the dealership. This great customer orientation was also demonstrated when we worked out the financial details of the deal. Never before was I treated so respectfully at a dealership and felt taken so seriously.
"Excellent customer service"
He was very professional and friendly. It was the good experience. He was patient and kind . He had a great attitude with us.
Thanks Mark Hansen
This was my first time visiting Mercedes Laguna Niguel and I don't have one negative thing to say! The entire process was enjoyable, in large parts thanks to Duke and Amir – both of these gentlemen were so helpful, personable, and honest throughout my entire process. We even had a lot of laughs while looking at the vehicles and filling out paper work. The manager, Ali was fantastic as well. I drove out in just a few hours in my new Mercedes CLA 250 and I couldn't be happier. Thanks!
"excellent service , and being your customer over 16 years "
- dr siroos pourarian
Being the customer of M.B. of laguna niguel for over 16 years , i have been satisfied during all these times AND HOPE TO BE IN TOUCH IN THE FUTURE.
"Love Mercedes-Benz Laguna Niguel "
Amir is a brilliant salesman! Extremely knowledgeable, informative and very personable. He takes the time to go over every feature/details of the car, including setting the navigation and sound systems. He also pairs your smart phone to the car. I would highly recommend him!
"I leased two new vehicles, Amir and Dino took excellent care"
I have been a customer since my first Mercedes in 1985, The service, attention and follow through
have kept me a customer for 33 years. I always enjoy my trip to the dealership, and find it hard to
find fault with the program.
"Great Car Buying Experience"
Amir was a real pleasure to work with. He was very friendly and knowledgeable. He was able to answer any questions I had about my warranties and took his time going through the options without delaying the process. Normally car buying is a whole day thing, Amir got the deal done in just a couple of hours! He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Amir to anyone in the market for a new or used car purchase.
Not happy with the way they handled the sales of my car, or the recall. After driving down to Laguna Niguel I was told at the last minute the car had a recall. Therefore, it was no longer pre-certified. They have not honored anything, so far. Mercedes IS taking care of the problem along with my local dealership.
"Treated with the highest degree of professionalism"
- Sam Smith
I have purchased many cars from Amir at Mercedes-Benz of Laguna Niguel. This has been, by far, the most pleasurable experience. I would highly recommend this dealership and particularly Amir to any friend or family on the market for a super luxury car. Again, thank you.
"Amir is one of you best salesmen. "
- Susan Cox
You have the best service center and I would highly recommend them second to none . We have worked with this dealership for many years and always go bacl because Amir