Needs better communication Better communication about
what my car needs before I am told it's ready, so I can make the decision as to whether I want to get the additional items fixed the same day
what my car needs before I am told it's ready, so I can make the decision as to whether I want to get the additional items fixed the same day
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by MSIYAM.LCSW
Verified Customer
Verified Customer
Other Employees Tagged:
Amy Carpenter
My Honda Sport Touring Hatchback ?
? was supposed to be fixed before the end of the end of 2023 and I was supposed to get a phone call from customer service. No one called back. Few day
? was supposed to be fixed before the end of the end of 2023 and I was supposed to get a phone call from customer service. No one called back. Few days ago, I called many times and left messages and no one called back.
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by INFO92
Verified Customer
Verified Customer
Other Employees Tagged:
Amy Carpenter
Jan 13, 2024 -
Manly Honda responded
Good morning,
Thank you very much for the feed back. We are always looking to improve. I would love to follow up with you about your vehicle, but i am unable to look it up by"info92". Can I get a phone number or invoice to reference.
Thanks again for being the best part of Manly Honda and I look forward to hearing from you soon.
Zach Roberts
Service Manager
Manly Honda.
Jan 13, 2024 -
INFO92 responded
Thanks for your prompt reply. 17072179647 (cell)
-Karim
Jan 13, 2024 -
INFO92 responded
I am surprised that Amy was supposed to follow up with me. Then according to her the service manager possibly did not get the her email so my car can be fixed under warranty. She then resent the email to the service manager. The question , why would it take weeks to get a reply from the service manager? The car is unsafe to drive!
I do appreciate if you can contact me ASAP.
-Karim
Jan 18, 2024 -
INFO92 responded
Hi Zach,
I was wondering if you are able to get me any help to fix the Honda.
I appreciate if you can let me know.
7072179647
Karim
As usual, excellent experience.
My car is in the best hands. Advisers are friendly, helpful and know their job very well.
My car is in the best hands. Advisers are friendly, helpful and know their job very well.
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by jp
Verified Customer
Verified Customer
Other Employees Tagged:
Amy Carpenter
I'm really sorry but I do not like being forced to
complete a survey.
complete a survey.
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by edwest0
Verified Customer
Verified Customer
Service Price Transparency
Amy was friendly, helpful, and professional.
A good face for your organization. Thank you again
A good face for your organization. Thank you again
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by DLBOYAN
Verified Customer
Verified Customer
Other Employees Tagged:
Amy Carpenter
Pleasant, professional, friendly, timely.
.. All good???? ... ... ... ... ... ... ... ... ...
.. All good???? ... ... ... ... ... ... ... ... ...
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by doris.madarang
Verified Customer
Verified Customer
Other Employees Tagged:
Amy Carpenter
Very friendly and helpful I have consistently received
great service from Manley Honda in Santa Rosa.
great service from Manley Honda in Santa Rosa.
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by BAUMANWELLNESS
Verified Customer
Verified Customer
Other Employees Tagged:
Amy Carpenter
Very different from other dealerships I have gone too.
Very poor customer service. Customer service agent I had needs more training.
Very poor customer service. Customer service agent I had needs more training.
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by marypcrn
Verified Customer
Verified Customer
Other Employees Tagged:
Amy Carpenter
Dec 21, 2023 -
Manly Honda responded
Hi marypcrn,
Thank you for visiting Manly Honda. We greatly appreciate your continued support.
I am sorry we could not live up to basic customer service needs.
I want to look into your experience and follow up with you. I am unable to find any vehicles under marypcrn.
Is there an invoice number I can reference and get back to you?
The last thing I want is for other customers to experience such a situation as yours. Our goal was to provide a five-star experience, and we failed.
I apologize again for the experience and look forward to hearing from you soon.
You may also reach me at 707-535-1163 or jrocha@manlyauto.com.
We appreciate your business and look forward to collaborating to help us be the best.
Warm Regards,
Jose Rocha
Customer Experience Service Drive Manager ❄️
I was waited on quickly.
The wait time for my vehicle wasn't too long. The video of my car maintenance was a nice touch.
The wait time for my vehicle wasn't too long. The video of my car maintenance was a nice touch.
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by LSO
Verified Customer
Verified Customer
Other Employees Tagged:
Amy Carpenter
I couldn’t be anymore grateful and satisfied with the
service, selection, diversity, and level of understanding with the staff. Everyone was pleasant, friendly, and treated me with genuine kindness and w
service, selection, diversity, and level of understanding with the staff. Everyone was pleasant, friendly, and treated me with genuine kindness and with humane courtesy. Amy, Denise, Sean, Jhaylyn, Justin, Scott, Jose, & Shayla: the most hardworking and diligent people/team I have met and worked with. Thank you !
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by Adriana93
Dec 18, 2023 -
Manly Honda responded
Adriana93,
We value you, your feedback, and your business. Thank you for taking a moment to share it! We look forward to your next visit for sales and service.
Happy Holidays!
Your Manly Honda Team!
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3 yrs, 4 mos
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