Amy Lancaster | Page 15

I was at the dealership to get my 2019 x3 serviced. While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of the managers and salesperson to get an appraisal of the vehicle I wanted to trade in for the purchase. My trade was appraised, I was shown what the purchase price would be for the x5 and I was ready to proceed but I was told the technician was not finished with the x5 and I would have to wait until everything was finished. The next day a Saturday, I was told all was complete. I asked the salespeson if I could come in on Monday to finish the deal because I live a long way from the dealership and she said yes, Monday will be fine. As agreed I called the salesperson to see what time she wanted me to come. I was told to come on. I immediately began the journey to the dealership. As mentioned before, I live a long way from the dealer. I was 3/4 of the way to the dealership when the salesperson told me another advisor was showing the 2016 x5. I asked her why, I had been working with her since she previous Friday and working with her manager on Sat. The salesperson then told me the people that were at the dealership looking at the vehicle had first shot at it and if they decided to buy it I would have to look at something else. When I was about a mile from the dealership I received a text that the vehicle had been sold. Why wasn't the vehicle I had wanted so badly not put aside until I got there to finish the deal? Why wasn't I told about the vehicle was in process of being sold to someone else before I got in my car to drive from Poplarville, MS all the way to Biloxi, MS. VERY VERY poor customer service and a total disregard for a long time customer and disregard of my time. More

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Top-notch customer service. The environment is super clean and inviting. Professional and friendly staff. The environment is super clean and inviting. Professional and friendly staff. More

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I purchased a custom ordered x7 from out of state. Amy was awesome from start to finish even though we had a time zone working against us. She got the car I wanted at the agreed on price. No last minu Amy was awesome from start to finish even though we had a time zone working against us. She got the car I wanted at the agreed on price. No last minute changes or add ons. Car came quicker than expected. And lastly the finance guy at the end, David, didn’t try upsell or force any last minute stuff. Such an easy process especially with an out of state deal. Will buy from them again without hesitation since it was such a straight forward experience. More

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Comfortable, friendly and professional. Never have to wait too long. Always answer all my questions. Never have to wait too long. Always answer all my questions. More

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My experience at Galleria BMW was stellar! Amy Lancaster is hands down the most attentive, informative, and professional sales associate I have ever dealt with at a car dealership. She made Amy Lancaster is hands down the most attentive, informative, and professional sales associate I have ever dealt with at a car dealership. She made the entire process as painless as possible. I raved about my experience so much that my Mother-in-law decided to buy a BMW too, the same day! Last but not least, every person I talked with at this dealership was friendly, courteous, and helpful. Well done Galleria BMW! More

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Shout out to Amy in Sales and Billy In Service top notch Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the pu Customer Care and Service- Purchased my X3 back in November and the sales experience with Amy was smooth, pleasant and quick. Actually enjoyed the purchase experience. Had a sensor come unplugged and drove in the shop yesterday. Billy was great to take care of the issue- I was in and out in less than 30 minutes- Love my BMW - The team here is AWESOME! Thanks Guys You all Rock! More

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Everyone at the dealership that I interacted with was professional and knowledgeable about the products they represent. professional and knowledgeable about the products they represent. More

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Everything was fine very professional Amy was very helpful and knowledgeable Will refer other customers helpful and knowledgeable Will refer other customers More

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Enjoying my X7! Nice Team @Galleria BMW. Staff was helpful and I appreciate the delivery! Nice Team @Galleria BMW. Staff was helpful and I appreciate the delivery! More

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Smooth, pleasant experience from the start. We worked with Amy. She is professional, very well versed in the products. She had answers to all our questions, and made an often tedious experi We worked with Amy. She is professional, very well versed in the products. She had answers to all our questions, and made an often tedious experience pleasant and efficient. Every member of staff, from the ladies at reception, Cody with financial services, the Genius team and every one in-between should be commended for their customer service. I would not hesitate to recommend Galleria BMW to friends and family. Keep up the good work. 5 stars! More

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