Amy Mansfield | Page 4

Worst experience ever, I went for an oil change and I ended spending almost $2,500.00, after the oil change I left the dealership with my truck overheating which I never had this problem before. They eve ended spending almost $2,500.00, after the oil change I left the dealership with my truck overheating which I never had this problem before. They even did an ispection before the oil change and they didn’t say anything about my radiator having any issues. They ripped me off, even though I’ve been a good and loyal customer to this location for three years that I’ve been taking my two Mopars there for regular maintenance. They even charged me $253.00 one time to replace a brake light bulb. I will never comeback to this location. They need to learn from the state of Michigan, the dodge deslerships there treat customers with dignity and respect and are not looking to rip customers off every single time. It’s not the service department or customers service desks staff, I think the problem are the mechanics on the back, we don’t know what they do back there. More

by dan.oqu40 Verified Customer Verified Customer

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I made an appointment on 5/23/26 to have the airbag warranty work done. Fast forward to June 18…took my car in, had a loaner, had my inspection done early (while it’s there). Was called, car is done. W warranty work done. Fast forward to June 18…took my car in, had a loaner, had my inspection done early (while it’s there). Was called, car is done. Went to pick it up and stood reading the paperwork only to find the airbag wasn’t done. I asked why…they didn’t have the part. (Remember, I made this appointment on 5/23!!!) Maybe someone should have checked for availability of parts prior to me coming in. You agree? And now I have to wait with a car which carries my 100% disabled husband and my TWO 97 year old handicapped parents. I carry three wheel chairs. NOW I FIND OUTONE OF MY AIRBAGS IS DEFECTIVE—WHICH PARENT SHOULD I SET IN THAT SEAT? Should I jeopardized my mother or father? What the heck was Sands thinking? If I was a young mom carrying babies, would Sands deem that more important? Remember, I had to take 3 travel wheelchairs out of the van as well as bags of medical supplies they may need while we’re out. And remove my personal items. For WHAT? I had until August for my inspection! So the day was such a waste of time and effort. Now I wait. Sands says they’ll call when the part is available. And it’s apparently all Chrysler’s fault because a recall notice was sent but parts were not available. What should I do? I’m feeling more and more this dealership was incompetent and sells crappy cars. While my parents and husband don’t have many more days left, the first thing I’ll do is get rid of this Sands problem and go back to Kia.I bought a brand new Kia every year. I turned in an 11 month (yes, month!) old Kia with 10K miles for this van. I was hoping my first Chrysler purchase would be as good as every Kia! Big mistake on my part. Big mistake. More

by anne.d.neville Verified Customer Verified Customer

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Disappointing experience. While everyone is friendly and courteous, they tell you what you want to hear instead of reality and follow through is horrendous. I spent a lot of While everyone is friendly and courteous, they tell you what you want to hear instead of reality and follow through is horrendous. I spent a lot of effort to close out my issues including engaging the GM. Half of my issues were factory related, the other half were created by poor workmanship by the technicians. More

by smitty36 Verified Customer Verified Customer

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So very helpful! Everyone was so nice from the beginning and willing to work with us! Appreciate every single person we met through this process! Everyone was so nice from the beginning and willing to work with us! Appreciate every single person we met through this process! More

by janine.horning Verified Customer Verified Customer

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Very disappointed. .. have had an issue unresolved for over 18 months And very little support outside of Amy to get fixed .. have had an issue unresolved for over 18 months And very little support outside of Amy to get fixed More

by jmbaim69 Verified Customer Verified Customer

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They always do a great job at Sands. The staff are very friendly and knowledgeable. The staff are very friendly and knowledgeable. More

by harrox1968 Verified Customer Verified Customer

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They have a good service center but they gave away my loner car and dropped me off at enterprise rentals where I had to wait over a hour to get a car. That I had to put a 50 dollar deposit down which I s loner car and dropped me off at enterprise rentals where I had to wait over a hour to get a car. That I had to put a 50 dollar deposit down which I still haven’t gotten back. More

by ivan2.1 Verified Customer Verified Customer

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Excellent quality service and super friendly staff. Work always completed on time. 28 years of customer service!! AAA++++ Work always completed on time. 28 years of customer service!! AAA++++ More

by CHIEF Verified Customer Verified Customer

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Amy always does a great job! Got me in and out quickly for my oil change. Fair price and quick service! Got me in and out quickly for my oil change. Fair price and quick service! More

by RubiconRob Verified Customer Verified Customer

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Thank you all for the exceptional work and especially for assisting in the warranty coverage! assisting in the warranty coverage! More

by adizenzo0 Verified Customer Verified Customer

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