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Amy Pickens
144 Reviews
My name is Amy Pickens Service Advisor for Germain Honda of Dublin. Having started in the automotive industry in 2010 I joined Germain in December of 2018 bringing with me a vast service background. Treating the customer as I want to be treated is my focus. I’m from Youngstown, OH and miss my family. The end of 2018 found our family relocating to the Columbus area. Matthew and I have two children Jackson and Brigid. When I’m away from the dealership I enjoy spending time with my family. If I were to be a superhero it would be Wonder Woman. Why not? I enjoy taking our boat out, and gardening. When our family escapes for vacation, Nashville is where I like to head. No one knows but I get nervous to speak in front of a crowd. My favorite Honda is the Pilot and I look forward to assisting you with the service of your favorite Honda.
Read moreDealership Experience
7 yrs, 10 mos
Industry Experience
16 yrs
Languages Spoken
Armenian
English
144 Reviews
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144 Reviews of Amy Pickens
September 28, 2020
Thank you Amy Pickens for having my car work completed within my personal schedule last week! Appreciate your service and attention to my needs. Thanks for doing the recall work at the same time too within my personal schedule last week! Appreciate your service and attention to my needs. Thanks for doing the recall work at the same time too More
by Redmanmichelle
September 24, 2020
I was very satisfied with the service of Amy Pickens. She made me feel like what i had to say was important. I had my car in in May and was told nothing was wrong with my tires when i knew there was a She made me feel like what i had to say was important. I had my car in in May and was told nothing was wrong with my tires when i knew there was a problem. Amy listened and found the problem with my tires. More
by mary
September 01, 2020
Amy Pickens and Germain really care about the customer. I had a warranty matter that the warranty expired two days prior to my service appointment. Not only did Germain honor the warranty but I was called I had a warranty matter that the warranty expired two days prior to my service appointment. Not only did Germain honor the warranty but I was called and followed up with. Their service level and customer service is top notch. I’ll always take our Pilot in for service and our next vehicle repurchase will be at this dealership. More
by Matt S
August 28, 2020
I observed a minor issue with my car. And also needed the 2nd key for my Honda Pilot which I didn’t receive at the time of purchase. Both these issues were addressed & fixed promptly. I do not remember the n 2nd key for my Honda Pilot which I didn’t receive at the time of purchase. Both these issues were addressed & fixed promptly. I do not remember the name of the lady (probably Amy Pickens) who handled my car, but she was awesome from start to finish of the car services. More
by Srinivas Maddirela
Other Employees Tagged: Gina Lewis
August 27, 2020
Service was excellent! I wouldn’t want to work with anyone other than Amy Pickens, she kicks xxx and takes names!! Thanks Amy for the great work! anyone other than Amy Pickens, she kicks xxx and takes names!! Thanks Amy for the great work! More
by Rat tail
Other Employees Tagged: Jennifer Hess, Ryan Kennedy , Troy Almanson
August 26, 2020
You guys do a great job! The experience in the service dept. is great. You pull in for your scheduled appointment, stand by your car (by the way the garage is spotless, no clutter - white and shinny) and dept. is great. You pull in for your scheduled appointment, stand by your car (by the way the garage is spotless, no clutter - white and shinny) and someone is there right away to direct you. I met with Amy Pickens, extremely friendly, and knowledgeable. She reviewed with me all that was to be done to the car and was even able to find me some discount! The job was set for a 3-3 1/2 hour window but, they were done in about 2 hours. This is the place to have your car SERVICED!! More
by MLY
August 25, 2020
My recent service visit was excellent as my previous visits have been for past several years. I appreciate the ease of scheduling and the entire process. In addition, Amy Pickens did a highly profession visits have been for past several years. I appreciate the ease of scheduling and the entire process. In addition, Amy Pickens did a highly professional job of explaining the work that needed done and. and was very courteous and prompt. More
by greenbuckeye
August 03, 2020
Service on 2020 CRV Hybrid Amy Pickens was my service rep. She did a good job keeping me posted on the process of my repair. Because of a needed part, the timeline was 6 days. S Amy Pickens was my service rep. She did a good job keeping me posted on the process of my repair. Because of a needed part, the timeline was 6 days. She arranged for a loner auto for that time period. which was appreciated. More
by Namastay
Other Employees Tagged: Troy Almanson
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