Amy Pickens | Page 12

I have received great service at Germain over the years. It is easy to make an appointment for service and they complete the work within the time frame needed. It is easy to make an appointment for service and they complete the work within the time frame needed. More

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Amy Pickens and Germain really care about the customer. I had a warranty matter that the warranty expired two days prior to my service appointment. Not only did Germain honor the warranty but I was called I had a warranty matter that the warranty expired two days prior to my service appointment. Not only did Germain honor the warranty but I was called and followed up with. Their service level and customer service is top notch. I’ll always take our Pilot in for service and our next vehicle repurchase will be at this dealership. More

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I observed a minor issue with my car. And also needed the 2nd key for my Honda Pilot which I didn’t receive at the time of purchase. Both these issues were addressed & fixed promptly. I do not remember the n 2nd key for my Honda Pilot which I didn’t receive at the time of purchase. Both these issues were addressed & fixed promptly. I do not remember the name of the lady (probably Amy Pickens) who handled my car, but she was awesome from start to finish of the car services. More

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Very pleased with service, quick, efficient, appreciated that social distancing was so easy. Amy was efficient, friendly, helpful and had a great smile. Thank you that social distancing was so easy. Amy was efficient, friendly, helpful and had a great smile. Thank you More

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Service was excellent! I wouldn’t want to work with anyone other than Amy Pickens, she kicks xxx and takes names!! Thanks Amy for the great work! anyone other than Amy Pickens, she kicks xxx and takes names!! Thanks Amy for the great work! More

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You guys do a great job! The experience in the service dept. is great. You pull in for your scheduled appointment, stand by your car (by the way the garage is spotless, no clutter - white and shinny) and dept. is great. You pull in for your scheduled appointment, stand by your car (by the way the garage is spotless, no clutter - white and shinny) and someone is there right away to direct you. I met with Amy Pickens, extremely friendly, and knowledgeable. She reviewed with me all that was to be done to the car and was even able to find me some discount! The job was set for a 3-3 1/2 hour window but, they were done in about 2 hours. This is the place to have your car SERVICED!! More

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My recent service visit was excellent as my previous visits have been for past several years. I appreciate the ease of scheduling and the entire process. In addition, Amy Pickens did a highly profession visits have been for past several years. I appreciate the ease of scheduling and the entire process. In addition, Amy Pickens did a highly professional job of explaining the work that needed done and. and was very courteous and prompt. More

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Service on 2020 CRV Hybrid Amy Pickens was my service rep. She did a good job keeping me posted on the process of my repair. Because of a needed part, the timeline was 6 days. S Amy Pickens was my service rep. She did a good job keeping me posted on the process of my repair. Because of a needed part, the timeline was 6 days. She arranged for a loner auto for that time period. which was appreciated. More

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Ryan Kennedy was a great help My service was good and the dealership was redesigned nicely. Felt comfortable and safe And Amy Pickens helped me with my appointment scheduling. S My service was good and the dealership was redesigned nicely. Felt comfortable and safe And Amy Pickens helped me with my appointment scheduling. Service was prompt More

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Amy Pickens was very professional and did a fine job. I got in and out swiftly and my car was ready when I needed it back. got in and out swiftly and my car was ready when I needed it back. More

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