Anas Lazaar | Page 3

Friendly and above and beyond Friendly, very accommodating and went above and beyond. Made me feel like a valued customer. accommodating and went above and beyond. Made me feel like a valued customer. More

by karan.deardorff Verified Customer Verified Customer

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Exceptional help in buying a beautiful new car by the Best Agent Ever Galina Lappo! I really appreciate the Best Customer Service ever! Best Agent Ever Galina Lappo! I really appreciate the Best Customer Service ever! More

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I want to Thank Yassine bouchlouch for his service, he was very helpful Thanks to him I was able to make the good decision and buy the 2026 Kia sportage hybrid Greenway Kia the best dealership ! was very helpful Thanks to him I was able to make the good decision and buy the 2026 Kia sportage hybrid Greenway Kia the best dealership ! More

by hind.elhadaj Verified Customer Verified Customer

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Great service from the entire department and very little hassle. General manager was very personable with me. hassle. General manager was very personable with me. More

by Lindsay Roberts Verified Customer Verified Customer

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Always ready to help when need it. Is the 2nd car I buy there. I loved. Is the 2nd car I buy there. I loved. More

by Naiara Verified Customer Verified Customer

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High quality and accurate serviced. High quality and accurate service. High quality and accurate service High quality and accurate service. High quality and accurate service More

by ISOMIDDINOV IZZATILLO Verified Customer Verified Customer

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I gave a low rating because of your service department. I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such I dropped my car off June 23, and, didn't get it back until Aug 1. I was treated with horrific disrespect! I am a senior and I am in shock over such treatment! Unanswered calls, and texts, and, when you did reach someone, disrespect.. You can't leave anyone there a message because it always goes to error.if not for the general manager I do not believe I would've received my car on Aug 1. Because of this treatment I will NEVER buy another Kia. More

by jdecker4321 Verified Customer Verified Customer

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My experience with the service center was by far one of the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with. Fro the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with. From a terrible attitudes during my initial interaction, to having an employee sho was actively performing the act of driving me to a rental car lot, tell me (the customer and complete stranger) in detail how he struggled with illicit substances, alcohol and how he was planning on taking his own life… This is not hyperbole, this actually happened. Obviously this prompted an immediate conversation with the GM and Director of the service department, who both assured me that they would reach out to HR and express the concern… He was still a driver, actively working all of the multiple times I had to go back to check on my car. The communication regarding completion timelines was basically zero… I had no idea when my vehicle would be complete until after 10 weeks of having it in their shop. I was told that my battery was dead and that work on my transmission could not continue until it was replaced. I was the. asked if I would approve the installation of a $380 battery into the vehicle… The battery that was in the vehicle was less than one year old and still under warranty from advanced auto parts. After I asked if the battery was just drained, Jesse told me that it was a “defective” battery. After picking the battery up and taking it to advanced auto to place a warranty claim on the newly “defected” battery, it turned out that they gave me the wrong battery at Kia. The battery that was dead and defected was not the battery that was in my car car… It actually didn’t even fit my vehicle… They lost my actual battery. After returning to Kia from advanced auto parts, the manager informed me that he would pull the security tapes in order to figure out what happened to my battery… This would require him to review approximately 10 weeks of visual recordings before he could figure out “how to move forward”. Weirdly, later that night I received a call from Jesse who told me that my vehicle repairs were all of a sudden complete. This was the first and only completion update I received from Kia in the entire 10.5 weeks… It went from “ we have no idea how long the repairs will take” to “ your vehicle is ready come pick it up”. I asked Jesse where we landed on the battery issue and he said that they “charged” the battery that they gave me earlier that day. When I further asked about the likelihood of the battery dying since I was told that it was “dead” and “ defective” Jesse told me that “oh yeah, it’s probably going to die and need a jump as soon as you turn it off”… this was during the same conversation and only about 45 seconds after he told me my vehicle was “complete and ready for pick up”…. When I asked why he would knowingly tell me to come pick up a vehicle that he knew would die. As soon as I turned it off, he replied “well it’s my professional opinion that you don’t come pick it up right now and let me talk to my manager”… that’s an exact quote. All in all the experience with this particular service department has solidified the fact that I will never purchase another Kia again. This is the third Kia that I have personally purchased, and the 9th Kia that my family has owned. As much as we love the product, this singular experience with the service department has completely tainted our view on the Kia brand. More

by ULTRARUNNER35 Verified Customer Verified Customer

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Absolutely horrible service. Worse experience/employee. Do yourself a favor and stay away from the dealership. Worse experience/employee. Do yourself a favor and stay away from the dealership. More

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The staff is attentive and courteous. They were very accommodating and made me feel that my concerns mattered They were very accommodating and made me feel that my concerns mattered More

by BARBIEDOLL5871 Verified Customer Verified Customer

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