Andre Dubois

Had a recall on my vehicle June 2023. I took it in for standard Maintenace and asked if they could fix the recall issue. They did not have the parts on hand and said they would call when I took it in for standard Maintenace and asked if they could fix the recall issue. They did not have the parts on hand and said they would call when available. Fast forward to Apr 2024, still no call. I took my truck in on Monday about 345pm to make sure the software was up to date. Turns out it was not, another recall for software update needed to be done. I asked if the part for the previous recall was available, and low and behold they had the part on hand. I asked how long it would take to complete the repairs for the recalls. The answer, two to three days. Ok so if it takes that long, do i get a loaner or rental vehicle? They said they would cover the cost and could organize a rental from Enterprise and have it ready the next morning. The only cavate was it need to be a dodge, jeep or Chrysler vehicle. The next morning, I arrived at 0730 to drop off my truck. Chris the service advisor did not organize the rental. So now they are struggling to get me a rental. Which of course Enterprise had no dodge jeep Chrysler products on hand. So now I have to rent a car out of pocket last minute so i can get to work. My impression of the service department is they are disorganized, lazy and lack leadership. The customer is not the top priority. All though the service department manager made a late effort to correct the issues it was still not resolved. They had an oh well attitude. I will not be returning to this dealership for service. I just hope they don't screw up the recall repairs. More

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Overall experience was great. Mark and Steven were both extremely helpful and informational with my questions. I also appreciated being I formed about how long things were taking Mark and Steven were both extremely helpful and informational with my questions. I also appreciated being I formed about how long things were taking in regards to financing. Overall great experience. More

by Bwill68tx Verified Customer Verified Customer

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Andre and Celeste were both extremely friendly and helpful. Celeste from the beginning with emails and again to close up with me. Andre was also very knowledgeable and listened to what I wanted. He de helpful. Celeste from the beginning with emails and again to close up with me. Andre was also very knowledgeable and listened to what I wanted. He delivered on all of my expectations. 5/5 More

by paynich12 Verified Customer Verified Customer

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Andre was amazing! !!! Very attentive and focused on what I was looking for. Excellent customer service, very easy to communicate with, and it made my decision much easi !!! Very attentive and focused on what I was looking for. Excellent customer service, very easy to communicate with, and it made my decision much easier. Wonderful experience!!!! Top of the line service. More

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Awsome and awsome Hes nice understading respectful awsome patiente nice he took hes time to get me in my vejical patiente nice he took hes time to get me in my vejical More

by afgnina6 Verified Customer Verified Customer

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Personable, professional. Understood what I was looking for and pointed me in the right direction Understood what I was looking for and pointed me in the right direction More

by SERVICEISMYBUSINESS Verified Customer Verified Customer

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Seamless transaction once we agreed on the trade & sale price. Would recommend to anyone searching for a vehicle. price. Would recommend to anyone searching for a vehicle. More

by MR Verified Customer Verified Customer

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Overall great experience. Andre did awesome with helping me find the perfect car for my family. Andre did awesome with helping me find the perfect car for my family. More

by jaylencarrillo0 Verified Customer Verified Customer

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One of the best dealerships I've ever been too! !! They are very thorough and answered all of my questions. From the very beginning in meeting the salesman to the very end finalizing everything wi !! They are very thorough and answered all of my questions. From the very beginning in meeting the salesman to the very end finalizing everything with finance everbody was professional. More

by matt77lee Verified Customer Verified Customer

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