Andrea Goodwin | Page 9

Love Love Love The people Here ! BEST CUSTOMER SERVICE Andrea Goodwin is Great Get your Vehicle Here! BEST CUSTOMER SERVICE Andrea Goodwin is Great Get your Vehicle Here! More

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First let me say that we are extremely happy with the Tahoe! The dealership is another story. To begin with, the online info on the truck had GLARING mistakes. Considering we used that as the initial r Tahoe! The dealership is another story. To begin with, the online info on the truck had GLARING mistakes. Considering we used that as the initial reason to pursue the truck, we were disappointed in the inaccuracy of the description. When asked about the features listed that the truck did not in fact have, we were told that they use software and online comparisons to post the description. I would think for a vehicle of that price, a physical review of the truck for accuracy in the information would be standard practice. Once we drove the truck and made the decision to purchase it, we were told it came with no floor mats, and only one set of keys. (floor mats were listed on the online description) This is noteworthy as both nice floor mats and an additional key fob are costly for that vehicle and would be an additional out of pocket expense! When I questioned only one set of keys, a search was done to verify no additional set was "hiding" somewhere in the dealership. I was given the name of a person that could provide a second Fob and key for the truck. I did deal with him and found him to be extremely courteous and professional, but that transaction cost additional money out of pocket. During the signing of the paperwork, there was no offer by the sales person or the financial person to attempt to reduce my unhappiness with the "add ons" I was facing. It's also important to state at this point that list price was paid for the vehicle. I was advised prior to looking at the truck that there was no price negotiation available. If I wanted the vehicle it would be at the advertised price. To a point I accepted that fact, understanding the current availability of vehicles. Supply and demand is a reality right now. However I feel that the dealership had a total lack of concern for my pleasure with the buying experience as long as they sold the truck. At the very least, I feel the sales person could have spoken to her manager on my behalf to attempt to supply these items. No attempt was made. An email was sent to the dealership outlining our displeasure, which prompted a call from the general manager. I explained my position, and rather than employ excellent customer service tactics to improve my view of their dealership, he denegraded the person who had written the email. (a family relative who located the vehicle initially for me) I found this much less than professional, as this relative works as an independent auto broker and has provided that dealership with five vehicle sales in addition to mine! I will say that at the end of the conversation, the general manager begrudgingly offered to send me a set of official Chevrolet floor mats "if that's what this is all about". This statement told me all I needed to know about his understanding of my displeasure with my buying experience. I will say that it has been a long time since I dealt with any auto dealership to purchase a vehicle. Ordinarily I have purchased from private owners. I can't say if this dealership is specifically tone deaf concerning their customer's buying experience or it is systemic within the industry, but either way I won't be returning to this dealership for a vehicle. More

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Andrea was helpful and kept us up to date with the ordering process. She was upfront and clear about current shortage. ordering process. She was upfront and clear about current shortage. More

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Andrea Goodwin was exceptional with our purchase of a new silverado. I would highly recommend her and champion chevrolet. new silverado. I would highly recommend her and champion chevrolet. More

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I had to have my 2018 Chevy traverse towed in because a sensor had begun to mess up & drained the battery. The sensor was covered. They also charged for a new battery, oil change and tire rotated. The vehi sensor had begun to mess up & drained the battery. The sensor was covered. They also charged for a new battery, oil change and tire rotated. The vehicle only has 13,000 miles on it so it in very good shape. It is garaged. I use it to transport my wheelchair. They were going to bring it home to me but couldn’t until the next day so I had a friend take me up to get it & bring the paperwork out for me to sign. I love my car but don’t use it as much as most. More

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Great place to do business! ! Everyone is so nice and helpful!! Will definitely visit again the next time we are in need of a car. ! Everyone is so nice and helpful!! Will definitely visit again the next time we are in need of a car. More

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What a wonderful experience. The staff helped guide me to buying my very first brand new truck. The whole team was amazing. buying my very first brand new truck. The whole team was amazing. More

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Everything was great. Fast service and really nice, personable employees. 10/10 would highly recommend! personable employees. 10/10 would highly recommend! More

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What a great experience. Andrea had us test driving the car we came in for within minutes of stepping in the door. The vehicle was exactly what we wanted. Financing was quick and easy! Paperwork was easy t car we came in for within minutes of stepping in the door. The vehicle was exactly what we wanted. Financing was quick and easy! Paperwork was easy to fill out. Thank you Andrea for making car buying easy!! More

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This our second car purchase with Champion Chevrolet of Avon and Andrea is the best car saleswoman that we know! She goals the extra mile to make sure you get a great deal and nice dependable car! Avon and Andrea is the best car saleswoman that we know! She goals the extra mile to make sure you get a great deal and nice dependable car! More

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